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TIA Lunch & Learn

CX That Survives the Shakeout:
Winning in a Turbulent Freight Market
 

CX That Works — Even When the Market Doesn’t

Customer expectations never slow down, and the supply chain never stops. While many struggle to keep up, leading LTL carriers are using market shifts as a chance to get ahead — by building CX that’s resilient, responsive, and ready for anything.

This TIA Lunch & Learn, featuring The DDC Group brings together industry experts, building on insights from our 2025 CX Trends in the Supply Chain report.

Key Takeaways
Retention-WB

The New North Star:
Why customer retention now matters more than satisfaction — and how to adjust your strategy.


 

AI & Machine Learning

The AI-Human Partnership:
Find the sweet spot between automation and human expertise for a CX that scales.

 

Credit logo 5

The 24/7 Standard:
Implement always-on support without burning out your resources.

Customer Service-WB

Actionable ROI:
Practical strategies to control costs, meet rising demands, and turn CX from a cost center into a competitive differentiator.

 

2025 CX WP LP Element (Circle)

Explore the 2025 CX Trends in the Supply Chain Report

Build on the strategies from the webinar with our 2025 CX Trends in the Supply Chain report, packed with actionable insights to strengthen customer loyalty, streamline operations, and drive measurable ROI.

Meet the Panelists 

Customer expectations in the supply chain are accelerating, and the pressure is on. 

Connect with our experts to learn how to turn your service operations into a powerful, cost-effective advantage that drives customer loyalty and delivers measurable ROI. 
Leah Drake
Leah Drake
Manager
Contact Center Operations, Americas
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Gareth Brophy
Gareth Brophy
Vice President
Customer Experience and Back Office
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Contact Us To Learn How The DDC Group Can Support Your Success

Want to explore how these insights can work for your business?