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Banking & Financial Services

The DDC Group offers expert-led solutions for the banking and financial services industry, delivering substantial cost efficiencies, transformative process evolution, and fortified compliance.

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Banking and Financial Transformation

Agile transformation for a fast-paced industry

Financial institutions are increasingly challenged by high operational costs, especially in back office functions. Face the dual demands of meeting elevated customer expectations and adhering to stringent regulatory requirements, all while integrating forward-thinking technologies that enhance precision and agility.

At DDC, we provide innovative solutions tailored for the banking and financial services sectors, including anti-money laundering (AML) and know-your-customer (KYC) services, back office operations, and customer experience management — all supported by seasoned banking experts with over 15 years of proven domain experience.

Banks and financial institutions today require scalable, compliant, and highly efficient service delivery to stay competitive and responsive in a rapidly evolving industry. By leveraging DDC’s uniquely nimble global network of offshore, nearshore, and onshore capabilities, clients access unparalleled agility and flexibility that drive operational excellence and adaptability. This global approach empowers these institutions to utilize DDC’s competitive advantages, streamline operations, enhance compliance, and scale effectively to meet both current and future demands.

Our banking and financial services solutions

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Customer Service

Build brand loyalty with every interaction. We’re ready to assist customers across all touchpoints — voice, email, chat, SMS, IM, social media, and more — to ensure seamless CX at every opportunity.

FCC

Financial Crime and Compliance

We offer cutting-edge financial crime and compliance (FCC) services, automating AML and KYC checks through partnerships with leading technology partners.

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Finance and Accounting

Our finance and accounting services and solutions leverage advanced analytics for real-time insights, deep domain knowledge for specialized expertise, and orchestration capabilities for seamless integration.

Digital Collections

Digital Collections

Our digital collections services revolutionize payment management through automation, enhancing debtor communication and significantly boosting efficiency and recovery rates.

Back office Processing

Back Office Processing

Our back office solutions deliver agility and efficiency with customizable services that enhance cost control and standardize processes for seamless operational excellence.

What Our Clients Say

Extremely happy with the work the team complete. The team communicate well when faced with issues and have shown great adaptability when changes have been implemented. Have shown a great willingness to help the business by completing additional time to overcome backlogs.

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DDC is a partner for us. There is always somebody on the other side of the table at DDC that will support us.
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Industry insights

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REPORT

The Complete Guide to IBM i:Is It Worth Continuing to Invest?

Discover common use cases of IBM i, understand why companies rely on it, and learn strategies to overcome maintenance challenges to unlock its full potential.

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REPORT

2024 Customer Service Trends in the Supply Chain

In this report, DDC explores continued research and insights around the expectations, challenges, and gaps in supply chain customer service offerings by surveying industry leaders.

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WHITE PAPER

Improving Back Office Efficiency in the Freight Industry

Discover six key ways to boost efficiency in the back office, enhancing your operational productivity and performance.

Accreditations

Awards

Trusted by World-Leading Brands

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