Banking & Financial Services
The DDC Group offers expert-led solutions for the banking and financial services industry, delivering substantial cost efficiencies, transformative process evolution, and fortified compliance.
Agile transformation for a fast-paced industry
Financial institutions are increasingly challenged by high operational costs, especially in back office functions. Face the dual demands of meeting elevated customer expectations and adhering to stringent regulatory requirements, all while integrating forward-thinking technologies that enhance precision and agility.
At DDC, we provide innovative solutions tailored for the banking and financial services sectors, including anti-money laundering (AML) and know-your-customer (KYC) services, back office operations, and customer experience management — all supported by seasoned banking experts with over 15 years of proven domain experience.
Banks and financial institutions today require scalable, compliant, and highly efficient service delivery to stay competitive and responsive in a rapidly evolving industry. By leveraging DDC’s uniquely nimble global network of offshore, nearshore, and onshore capabilities, clients access unparalleled agility and flexibility that drive operational excellence and adaptability. This global approach empowers these institutions to utilize DDC’s competitive advantages, streamline operations, enhance compliance, and scale effectively to meet both current and future demands.
Customer Service
Build brand loyalty with every interaction. We’re ready to assist customers across all touchpoints — voice, email, chat, SMS, IM, social media, and more — to ensure seamless CX at every opportunity.
Financial Crime and Compliance
We offer cutting-edge financial crime and compliance (FCC) services, automating AML and KYC checks through partnerships with leading technology partners.
Finance and Accounting
Our finance and accounting services and solutions leverage advanced analytics for real-time insights, deep domain knowledge for specialized expertise, and orchestration capabilities for seamless integration.
Digital Collections
Our digital collections services revolutionize payment management through automation, enhancing debtor communication and significantly boosting efficiency and recovery rates.
Back Office Processing
Our back office solutions deliver agility and efficiency with customizable services that enhance cost control and standardize processes for seamless operational excellence.
CASE STUDY
Pension Solutions Provider
Faced with rising demands for customer acquisition and flexible service, this financial services client sought to outsource non-core tasks.
We customized our data capture solution, integrating it with their CRM, and deployed an offshore team for improved processing.
Results:
- Turnaround time improved by 80% (from 240 hrs to 48 hrs)
- 99% accuracy as standard
- Improved agility to reach to changes quickly
What Our Clients Say
Extremely happy with the work the team complete. The team communicate well when faced with issues and have shown great adaptability when changes have been implemented. Have shown a great willingness to help the business by completing additional time to overcome backlogs.