Our Locations

The DDC Group — Global Expertise

The DDC Group began in 1989 through a collaboration between partners in the UK and the Philippines.

The growth of DDC’s global footprint over the past 35 years is fueled by our commitment to maintaining strategic, operational sites that deliver the highest service standards. Our locations are carefully chosen to balance expertise, language diversity, cultural compatibility, and cost efficiency, ensuring seamless business operations and effective workforce management. The DDC Group’s primary production hubs include the Balkan region, Latin America, and Asia-Pacific.

Effective Workforce

Bosnia & Herzegovina (Sarajevo and Banja Luka)

Serving as our multilingual services hub, Bosnia & Herzegovina hosts DDC campuses, providing intricate BPO solutions and global customer support. Our dedicated trainers integrate our staff seamlessly into clients’ teams, emphasizing our commitment to true partnerships. Community investment initiatives and CSR programs complement benefits, making us a preferred employer in these regions.

Colombia (Bogota)

Our multilingual team in Colombia provides nuanced customer support and BPO services, ideal for collaboration with companies in the United States or Canada. Adhering to ISO 27001 standards, our Colombia location prioritizes operational security.

Costa Rica (San Jose)

With proficiency in multiple languages, our team in Costa Rica delivers high-quality services from state-of-the-art facilities. Equipped with advanced technology and COPC standards, we excel in contact center operations.

Serbia (Belgrade)

With a skilled team offering knowledge-based solutions, our Serbian site supports international clients with diverse capabilities in customer service and BPO. It aligns with our hybrid working strategy, expanding our regional hub and improving clients’ operational resilience.

The Philippines (Manila, Batangas, Leyte)

For over three decades, the Philippines has been central to our operations, offering exceptional English proficiency and a range of BPO services. Thorough training programs and robust infrastructure ensure our workforce meets diverse client needs effectively.

35+

years

7,000

team members

30+

languages