Data Insights
We delve deep into reporting and analysis, providing vital data to various internal departments and unlocking actionable insights from complex data landscapes. Our expertise in analysis, report development, data investigation, and database enhancement ensures comprehensive and accurate insights, propelling our clients toward informed decisions and improved customer value.
Data Management
We specialize in processing and cleansing customer data to ensure accurate records throughout their journey, addressing queries regarding customer data, and enhancing the customer experience from start to finish. Unlocking actionable insights from complex data landscapes is at the heart of what we do.
Customer Communications
Building a holistic view of customer journeys and brand performance is essential for success in the competitive automotive industry. Our role extends beyond data management; we transform raw data into powerful insights. By mapping customer experiences from lead generation to vehicle ownership, we empower you to effectively target marketing efforts.
Data Content Creation
Our multilingual data experts create accurate and compliant product content that is required to display products online. This is done across several international markets and languages, covering product descriptions, measurements, and much more.
Consumer Finance
As payment options multiply, customers have more choices than ever before to get the products they love. We support payment systems and financial service providers in communicating with retailers and consumers, as well as supporting back-office processes.
Customer Support
Our award-winning customer service teams support international retailers across various markets. Our global service centers ensure customers receive a tailored and relevant experience, covering multiple channels including email, instant messaging, voice, and beyond.
Fulfillment & After-Sales Services
We understand the importance of delivering customer loyalty. Our robust fulfillment and after-sales services ensure that your customers receive excellent service throughout their customer journey. From loyalty programs to recalls and service appointments, our teams are on hand to deliver a range of solutions to support your fulfillment and aftercare needs.
CASE STUDY
Global Car Manufacturer
A leading global car manufacturer needed to enhance their Power BI report development and data insights. Already a DDC client, they turned to us for additional support with data management.
We provided dedicated data teams in Serbia and the Philippines to enhance operational excellence, manage diverse queries, and ensure service quality through continuous improvement and mystery shopping initiatives.
Results:
- Enhanced data management and operational efficiencies
- Over 80 data leads per hour processed
- Strengthened business intelligence with advanced Power BI reporting
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