DDC Evora™ - The Agentic AI Platform | The DDC Group

Paradigm Re-drawn

The DDC Evora^TMplatform is engineered as a true blend of autonomous reasoning with emotional intelligence to deliver exceptional experiences.

Built on multimodal intelligence and enterprise orchestration, DDC Evora^TM platform learns from every interaction to help you deliver faster results, maintain consistency across touchpoints, and scale effortlessly as your business grows. It helps achieve tangible business value outcomes such as improved efficiency, better decision making and enhanced customer insights.

Autonomous Intelligence. Built for scale.

DDC Evora^TMplatform: The Dual Intelligence Layer Behind Enterprise Autonomy

DDC Evora^TM platform provides adaptive intelligence and unified customer interactions across contact types, enabling advisors with real-time insights and predictive assistance.

Based on four pillars of Emotional Intelligence

Perception: Detecting emotional cues from text, voice tone, facial expressions, or context.
Interpretation: Understanding the emotional state (e.g., frustration, happiness, confusion).
Context Awareness: Understanding situational factors influencing emotions.
Adaptive Behavior: Acting empathetically while still achieving objectives—modifying tone, language, or actions based on emotional state.

DDC Evora^TM Voice

The Voice Agent

DDC Evora^TM Voice transforms traditional contact centres into intelligent, outcome-driven engagement hubs—where every conversation is natural, contextual, and human-like. It listens, understands, and acts in real time to deliver faster resolutions, higher satisfaction, and measurable business impact.

Why DDC Evora^TM Voice?

DDC Evora^TM Voice helps enterprises deploy intelligent voice agents that autonomously handle inbound and outbound customer interactions across voice and digital channels.

Natural, adaptive, human-like conversations
Autonomous task execution across enterprise systems
Real-time intelligent decisioning that understands intent and detects emotion
Seamless integration with enterprise systems for consistent omnichannel delivery
Empowers live agents with real-time insights, summaries, and next-best-action recommendations with full context transfer

DDC Evora^TM Sentiment

The Speech Sentiment Analytics Agent

DDC Evora^TM Sentiment combines acoustic intelligence—tone, pitch, and stress—with linguistic sentiment and intent detection to reveal the emotional and contextual truth inside every interaction. It enables sharper decisions and more empathetic customer conversations by helping businesses listen, interpret, and act in real time.

Why DDC Evora^TM Sentiment?

Detects tone, stress, emotion, and vocal shifts in tone and rhythm
Precise scoring of linguistic sentiment, emotional polarity and intensity
Multilingual emotional intelligence across regions
Flags emotions live and triggers supervisor alerts or coaching prompts
Trend insights across teams, functions, and moments
Deep behavioural analytics for coaching and performance

Kate for a Global Lifestyle Brand

Kate autonomously handles order status, refunds, deliveries, and new orders through a structured domain contextualized conversation flow with mandatory identity verification and smart escalation.

Emily for a Global Services Organization

Emily acts as the B2B collections agent driving professional outbound calling maintaining consistency in verification process, communicating invoice details, documenting payment commitments, and follow-ups.

Emma for an Utilities Organization

Emma acts as the B2C collections agent driving a structured conversation flow emphasizing consent-based progression, secure verification, calm tone management, and accurate payment commitment recording.

Olivia for a Retail Store or an Appliance Company

Olivia is the UK-contextual virtual sales agent who consistently explains protection plans using approved knowledge, handles objections respectfully, identifies upsell opportunities, and disengages gracefully when the customer declines.