Auto-Extraction & Structuring
Leveraging artificial intelligence, Auto-Extraction & Structuring automatically extracts raw data and transforms it into actionable information in real time, dramatically reducing the time, labor, and errors associated with document processing.
DDC Sync
Combining an intuitive native Android app for in-cab, smart capture of freight documents, and a robust web portal with strategic transportation support functions, this enterprise solution connects the data, people, and processes of freight operations.
Freight Billing
Improve the accuracy of the bill entry process by virtually eliminating the need for manual entry. Delivered by trusted experts with over 15 years of specialized freight billing success.
Customs Brokerage Processing
Our multilingual Customs Brokerage Processing experts maintain best-in-class service for partners, amid fluctuating shipment volumes and global trade developments.
Freight Rate Auditing
DDC’s rate auditing model leverages expertise, scalability, flexibility, and system compatibility. Our industry-trained staff acts as an extension of your own to keep your data secure while examining, adjusting, and verifying your bills for accuracy.
Customer Care
Transform your customer service operation into a long-term relationship-builder that generates repeat business and drives your customers to choose you over your competitors.
POD Processing
Streamline administrative operations and check the delivery status of jobs in real time from any web browser.
Carrier Onboarding
Book more loads, faster with this resource-efficient, scalable, and fully customizable approach to securing new shipping partners for your carrier network.
Track & Trace
Our Track & Trace solution leverages people, processes, and technology to effectively identify the current location of your shipments, trace them back to past locations on the route, determine time of arrival, and keep your customers informed.
IT Outsourcing
Boost your performance while simultaneously shrinking your overhead with our IT outsourcing capabilities, including software development, computer programming, application development, IBM i (AS400) system support, and more.
RPG Programming
Eliminate the overhead costs of maintaining an in-house RPG team and ensure that your business has long-term, continuous access to RPG programming professionals — even as they become harder to find.
Multilingual Services
We offer multilingual services that break down language barriers and create localized communication with your customers in over 30 languages. Our focus is on delivering quality, relevance, and exceptional service worldwide.
CASE STUDY
How GLS-US Raised the Bar for Logistics Customer Service
GLS-US’ dedicated team of DDC customer care agents surpassed expectations in collecting missing data, securing quotes, and confirming bookings.
Results:
- Reactivated dormant accounts
- Increased sales qualified lead generation
- Closed first FTL booking within week one
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REPORT
The Complete Guide to IBM i:Is It Worth Continuing to Invest?
Discover common use cases of IBM i, understand why companies rely on it, and learn strategies to overcome maintenance challenges to unlock its full potential.
REPORT
2024 Customer Service Trends in the Supply Chain
In this report, DDC explores continued research and insights around the expectations, challenges, and gaps in supply chain customer service offerings by surveying industry leaders.
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WHITE PAPER
Improving Back Office Efficiency in the Freight Industry
Discover six key ways to boost efficiency in the back office, enhancing your operational productivity and performance.
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