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Insurance

DDC empowers insurers to stay competitive by transforming operations, streamlining processes, and reducing costs throughout the entire policy and claim lifecycle.
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Empowering Insurers with Efficiency, Accuracy, and Growth

The insurance industry is undergoing significant transformation. In many regions, easier registration with regulators has led to a surge in new companies. Meanwhile, aggregator sites are empowering smaller firms by leveling the playing field, and fraudulent claims are a costly challenge. To stay competitive in this landscape, insurers must focus on retaining clients, optimizing processes, and cutting operating costs.


At DDC, we help insurance companies transform operations and streamline the entire insurance lifecycle — application processing, underwriting, policy issuance, policy maintenance, claims processing, policy renewal, and more — with a sustainable growth model that ensures low attrition rates. We deliver ROI through enhanced customer experiences, improved Net Promoter Scores, and significant cost reductions.

Our insurance BPO services and solutions
Insurance lifecycle

Insurance Policy Lifecycle Management

From back office processes and technology to client interactions, we streamline your entire insurance lifecycle — application processing, underwriting, policy issuance, policy maintenance, claims processing, policy renewal, and more.

Customer Service

Customer Service

Build brand loyalty with every interaction. We’re ready to assist customers across all touchpoints — voice, email, chat, SMS, IM, social media, and more — to ensure seamless CX at every opportunity.

Process Transformation

Process Transformation

With 35+ years of process transformation experience, we closely collaborate with you to understand and analyze your unique processes, focusing on strategic transformation that can elevate your business to the next level. 

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Finance & Accounting

Our finance and accounting services and solutions leverage advanced analytics for real-time insights, deep domain knowledge for specialized expertise, and orchestration capabilities for seamless integration.

Sales

Sales

Our expert agents are ready to grow your client base and help you generate more revenue with price quoting, CRM updates, upselling, cross-selling, and account nurturing.

IT Outsourcing

Technical Support

Our Technical Support services quickly and efficiently resolve any technical glitches faced by your clients or employees, ensuring brand protection and cost savings. We emphasize effective troubleshooting and ticket routing.

Data Capture

Data Capture

Improve the accuracy of the data entry process by virtually eliminating the need for manual entry. Slash errors and gain visibility with quality metrics that ensure accuracy and keep your business running smoothly.

Debt Collection

Billing & Collections

Our comprehensive Billing and Collections services facilitate efficient financial transactions, accurate billing, client trust, and swift resolutions. We strive to improve cash flow and reduce contact volumes related to billing disputes.

MediStreams Case Study
CASE STUDY
Medical Payments Processing with MediStreams

MediStreams, a top U.S. healthcare revenue cycle management company, sought improved efficiency, reliable turnaround, and disaster recovery capabilities. Their system, initially dependent on one vendor, needed diversification. 

DDC provided a tailored back office solution, enhancing EOB Processing and Correspondence Indexing. In response to a breach at a major medical insurance provider, we promptly staffed MediStreams to efficiently address and clear their backlog.

Results:

  • Reliable service with two sites for disaster recovery
  • Flexible support during a major insurance breach
  • 24 hour turnaround
Read case study

What Our Clients Say

We are very pleased with the project and the team at DDC. The software written by DDC is very impressive and sped up the rate of output from the beginning. Our dedicated project manager is responsive, diligent, and accessible. The data entry team has improved the quality of our data and turnaround time so that we are able to exceed our deadlines. Most importantly, we trust DDC. The difference between this partner and our other vendor is night and day.

MediStreams

Accreditations

Awards

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Streamline your insurance lifecycle