About Us

We are The DDC Group

What if essential business functions became transformational ones? If you could shift your focus from ensuring continuity to uncovering opportunity? If artificial intelligence could drive real-world impact? It all starts when you turn business processes into business possibilities with The DDC Group.

As a leading BPM company, we’re committed to driving exceptional business outcomes for our clients across industries and around the world. We do this through a combination of deep domain expertise – with experts in specialized business units built around client needs – and advanced technology that leverages the power of data and AI.

Today, we are putting it all together like never before. Because while AI and data can be powerful, it takes the right people to make them truly game changing for your enterprise. That’s where The DDC Group is different. We have a unique structure in place to build the right capabilities for our clients. We are global but nimble. Tech-led but people-driven. Pragmatic but passionate. We are building on a history of proven strength but hungry for what’s ahead.

Our story

Founded as “Direct Data Capture, Ltd.,” in 1989, The DDC Group began as a pioneer in business process outsourcing with a commitment to robust data management and innovation.

Initially focused on providing data entry services to businesses across different sectors, the company’s first mission was to solve challenges for companies in managing large volumes of data by providing services to deliver accuracy and efficiency, beginning in areas such as forms processing, back office support, and document management. Since then, DDC has expanded both geographically and in the range of services it offers, with 8,200 team members and counting serving clients from offices in the Americas to Europe and Asia.

Key milestones and growth

1989: Founding and Early Expansion
The DDC Group was founded with a focus on data entry and back office support. These core services initially centered on industries that had high demands for data accuracy, such as financial services and healthcare.
1990s: Growth into Global Markets
As the demand for data processing services grew, DDC began to expand into international markets, opening operations in multiple countries. This period marked its transition from a local service provider to a global outsourcing company. The expansion also allowed DDC to build a network of centers, establishing a scalable business model that helped companies save costs by outsourcing data-intensive tasks.
2000s: Expansion of Service Offerings
The 2000s saw The DDC Group diversifying its services, adding data capture and document processing to its portfolio. This period also saw the company adopt new digital and automated data processing tools to enhance speed and accuracy in its services. DDC’s commitment to technology-driven solutions helped it secure a foothold in new sectors, such as logistics, transportation, and energy.
2010s: Enhanced Digital and Knowledge Process Outsourcing
With advancements in digital transformation, The DDC Group expanded into knowledge process outsourcing (KPO), a step up from basic data entry that involved more specialized data processing services. This era marked DDC’s shift to higher-value services, including customer care and content management, which helped the company stay competitive in a rapidly evolving BPO landscape.
2020s: Focus on AI and Automation
In recent years, The DDC Group has continued to embrace technological innovation, integrating AI and automation into its processes and product portfolio to improve efficiency for client domains. The company also invested in cloud-based technology and cybersecurity to provide enhanced data security and flexibility for its clients.

Today, DDC is known for its end-to-end solutions in areas such as customer experience and data management, as well as in verticals of shipping, logistics, energy, utilities, and retail. The company’s continuous infusion of emerging technology and predictive adaptation to client needs has allowed it to remain a respected name in the global BPO industry for over three decades.

With over 35 years of experience, we’re committed to driving business outcomes through innovation, efficiency, and unwavering dedication to client success.

A lasting impact

At The DDC Group, our Environmental, Social, and Governance strategy creates long-term value through responsible sourcing, environmental stewardship, and community empowerment. By aligning with global sustainability goals, we strengthen business resilience while making a positive impact.

Innovation

Innovation drives transformation – inside and out. From structuring our business to balance global resources with specialized expertise, to bringing clients the power of advanced technologies, analytics, and data, we are constantly innovating to achieve better outcomes.

Flexibility

We are steadfast in our commitment – but never set in our ways. We are nimble and flexible in our approach, rapidly developing and perfecting new solutions, and constantly evolving to build the right capabilities for clients.

Empowerment

When our teams are at their best, our organization is too. We are committed to empowering our people through collaboration, breaking down silos to share the resources of a truly unified global organization while inspiring business units to write their own destinies.

Integrity

We never compromise on integrity. We do business the right way – operating with transparency, honesty, and respect, and we make all decisions with the best interests of both our clients and our teams at heart.

Passion

We believe that passion can be powerful. Our people are driven to be the experts in their fields, and we’re energized by opportunities to put that expertise to work to drive business outcomes for our clients. We are also passionate about doing good in our world, supporting corporate social responsibility initiatives across the globe since our founding.

Growth

We’re fuelled every day by a growth mindset. We have a vision to be the global leader in the Business Process Management space, and we won’t rest until we get there. Our teams are hungry to expand, evolve, and unlock the full potential of our organization.