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Transform your back office for unmatched agility and efficiency

Our back office solutions equip businesses with the organizational, operational, and financial agility that is indispensable in the current competitive environment
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Our back office delivery framework is agile, sustainable, and results-oriented.

Our experts utilize methodologies and practices developed through experience to enhance back office efficiency in administrative functions, coupled with robust and consistent quality metrics that progressively elevate accuracy in data management.

Our standardized and streamlined processes are scalable, delivering adaptable resource support for critical operations. Furthermore, we provide fully customizable, technology-enabled solutions meticulously tailored to align with your unique requirements.

 

Our clients benefit from:

  • Enhanced control over operational costs and procedures
  • Heightened data accuracy and elevated customer experience
  • Standardization of distributed processes
  • Expedited invoicing, collections, and allocation
  • Eliminated time devoted to corrective actions
  • Verified document processing timelines with dependable and consistent delivery assurances
  • Guaranteed precision levels and quality assurance
  • Vendor ownership and accountability

What Our Clients Say

The two reasons we went with DDC were: one, to improve our focus on operational excellence, and two, the cost savings are roughly 40%, which is significant to us. Since we signed the agreement, DDC has been first class, all the way. Accurate billing is imperative to us. We have been very happy with DDC.

TST-CF Express

The quality of candidates was excellent; from day one, it felt like these team members were part of our internal team. If ever there was an issue, I was always given a set of solutions; it really was the best collaboration I’ve ever had.

Cision
DDC go above and beyond, over the past year we have had many changes, both in work and approach and they have kept pace and been flexible when needed in terms of work channels
Yu Energy
DDC is like having an employee with the highest level of commitment and quality. The experience so exceeded our expectations that we asked more of them without hesitation. The Custom Companies has grown thanks to relationships with customers who have become partners. I don’t think we could have done it without the superior service our customers are getting from our DDC team.
The Custom Companies
The accuracy, the performance that DDC provides us is incredible and it also allows us to not continue to add headcount in our own billing process.
Averitt Express

Industry insights
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WHITE PAPER

Improving Back Office Efficiency in the Freight Industry

Discover six key ways to boost efficiency in the back office, enhancing your operational productivity and performance.

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Building Resilience: The Strategic Advantage of Redundancy

Redundancy in workforce planning ensures uninterrupted operations, even amidst market uncertainty, disruptions, or absences.

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Transforming Freight Billing: Key Factors for Efficiency and Profitability

Efficient, accurate billing is vital for timely collections and maintaining a smooth supply chain in today's transportation market.

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Our back office solutions
Billing

Billing & Collections

Our comprehensive Billing and Collections services facilitate efficient financial transactions, accurate billing, customer trust, and swift resolutions. We strive to improve cash flow and reduce contact volumes related to billing disputes.

Data Capture

Data Capture

Improve the accuracy of the data entry process by virtually eliminating the need for manual entry. Slash errors and gain visibility with quality metrics that ensure accuracy and keep your business running smoothly.

Broker

Customs Brokerage Processing

Our multilingual Customs Brokerage Processing experts maintain best-in-class service for partners, amid fluctuating shipment volumes and global trade developments.

Audit

Rate Auditing

DDC’s rate auditing model leverages expertise, scalability, flexibility, and system compatibility. Our industry-trained staff acts as an extension of your own to keep your data secure while examining, adjusting, and verifying your bills for accuracy.

Auto Extraction

Claims Processing

We leverage advanced data analytics, machine learning, and cutting-edge technology to streamline claims processing.

Processing

POD Processing

Streamline administrative operations and check the delivery status of jobs in real-time from any web browser. 

Process Transformation

Process Transformation

With 35+ years of process transformation experience, we closely collaborate with you to understand and analyze your unique processes, focusing on strategic transformation that can elevate your business to the next level. 

IT Outsourcing

IT Outsourcing

We provide uncapped access to talent in software programming, application and database development, legacy system support, and more to boost your performance while shrinking your overhead.

Customer Service

Internal Technical Support

Our Technical Support services quickly and efficiently resolve any technical glitches faced by employees. We emphasize effective troubleshooting and ticket routing.

Trusted by World-Leading Brands

We’re your trusted partner for back office optimization.