Modern Slavery and Human Trafficking Statement
Introduction
Modern day slavery is a grave violation of human rights that affects millions of people worldwide. It encompasses various forms of exploitation, including forced labour, human trafficking, debt bondage, and child labour. Despite international efforts to combat this issue, modern slavery persists in many industries and regions, often hidden from plain sight.
This statement sets out DDC Outsourcing Solution Limited’s (DDC OS) actions to understand all potential modern slavery risks related to its own business and to put in place steps that are aimed at ensuring that there is no slavery or human trafficking in its own business and its supply chains. This statement relates to actions and activities during the financial year 1 April 2026 to 31 March 2027.
As part of the outsourcing sector, we recognise that we have a responsibility to take a robust approach to slavery and human trafficking.
Our organisation is absolutely committed to preventing slavery and human trafficking in its corporate activities, and to ensuring that its supply chains are free from slavery and human trafficking by ensuring:
- We are dedicated to raising awareness and education within all of our business entities.
- Compliance with legislation and enforcement of the laws protecting victims and prosecuting perpetrators.
- Promotion of ethical labour practices and supply chain transparency in our business entities to ensure that products and services are free from exploitation.
- Encouragement of international co-operation and partnerships to share knowledge, resources, and strategies in the fight against modern slavery.
Organisational structure and supply chains
DDC OS is a business process management (BPM) organisation delivering solutions through a balanced blend of people, technology, and geographic reach. Our operations include service delivery centres and teams across the United Kingdom, the United States, Bosnia and Serbia, India, and the Philippines. This structure enables us to provide agile, scalable and innovative outsourced services to our clients.
Our supply chains support our core service offerings and include technology partners, professional services providers, facilities management suppliers, and workforce related service providers across our operational regions.
Relevant policies
We operate the following policies that describe our approach to the identification of modern slavery risks and steps to be taken to prevent slavery and human trafficking in its operations:
- Whistleblowing policy - We encourage all workers, customers and business partners to report any concerns related to our organisation’s activities or its supply chains. Our whistleblowing procedure is designed to make disclosures easy and free from fear of retaliation.
- Employee code of conduct - Our induction process sets expectations for employee actions and behaviour when representing the organisation.
- Management of Suppliers Process/Procedure -
- Suppliers must demonstrate safe working conditions, lawful and ethical labour practices, and respect for worker rights. Serious violations may result in contract termination.
- Recruitment - We use only specified, reputable employment agencies to source labour (where required) and always verify the practices of any new agency it is using before accepting any workers from that agency.
Due diligence
As part of our commitment to identify and eradicate slavery and human trafficking from within our business and from those businesses with which we interact, we:
- Work closely with our supply chains to ensure compliance with legislative obligations and we expect those organisations to have suitable anti-slavery and human trafficking policies and processes.
- We seek to build long-standing relationships with suppliers and to make clear our expectations of ethical business behaviour from them.
- We have in place systems to encourage the reporting of concerns and the protection of whistleblowers.
Risk Assessment
DDC OS recognises that modern slavery risks can arise at multiple points across our operations and supply chains. We undertake ongoing assessment of potential exposure by reviewing factors such as geography, supplier category, recruitment practices and labour-intensive service delivery models. This includes:
- Screening of new suppliers for modern slavery risks as part of our onboarding and due diligence processes.
- Annual review of internal policies, working practices and any emerging modern slavery indicators within the business.
Monitoring and Compliance
We monitor the effectiveness of our approach to modern slavery through:
- Tracking reported concerns, whistleblowing activity and remediation outcomes.
- Routine assessment of training for managers and HR teams.
- Internal audits of relevant business processes, including procurement, recruitment, and labour engagement.
Training
We require senior managers and HR professionals to complete training on modern slavery. We also ensure wider staff awareness of risks and responsibilities. Directors and leaders across the business have been formally briefed on modern slavery.
Awareness-raising programme
We raise awareness by providing information on our intranet that explains:
- The basic principles of the Modern Slavery Act 2015
- How employers can identify and prevent modern slavery
- How employees can flag concerns
- Available external support, including the Modern Slavery Helpline
Ending modern slavery requires collective effort, and we remain committed to being part of the solution.
Executive Approval
This Modern Slavery Statement has been reviewed and approved by the Board of Directors of DDC OS. The Board confirms that the information contained herein reflects the organisation’s actions during the reporting period and its ongoing commitment to preventing modern slavery and human trafficking.
Tracy Thornton
Group Chief People Officer
For and on behalf of DDC OS