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Order-to-Cash (O2C)

Revenue Realization | Cash Flow | Customer Experience

 
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Spend Control

Optimize procurement spend

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Compliance

Strengthen controls & audit readiness

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Working Capital

Optimize payment terms & DPO

The Challenge
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Finance leaders must navigate structural paradoxes: optimizing costs vs. fuelling growth, managing risk vs. pursuing innovation, rigorous controls vs. organizational agility.

  • Fragmented technology landscapes
  • Market volatility and increasing data volumes
  • Heightened expectations for real-time insights

Our Solution
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DDC Group's Finance & Accounting service model combines disciplined finance execution with technology-led delivery and embedded AI/analytics.

  • Disciplined finance execution
  • Technology-led delivery
  • Embedded AI & analytics

The Order-to-Cash (O2C) function is no longer a back-office transaction engine—it is a strategic lever for improving working capital, protecting revenue, and strengthening customer relationships.

The DDC Group delivers technology-led O2C services that combine AI-driven automation, advanced analytics, and domain-led process expertise to accelerate cash conversion, reduce disputes, and improve financial visibility across the revenue lifecycle.

We support the full O2C lifecycle through an integrated DDC SyncTM powered by DDC EvoraTM AI-enabled delivery framework:


 

  • Customer Master Data Management

  • Credit Management
  • Order Management
  • Billing & Deductions Management

  • Cash Application

  • Collections
  • Debt Management
  • Customer Queries & Dispute Resolution
  • Review & Approval Controls

Value Delivered

The DDC Group’s AI-enabled Order-to-Cash services deliver tangible, CFO-relevant outcomes across revenue, cash flow, cost, and customer experience:

1. cash realization

Accelerated cash realization and reduced Days Sales Outstanding (DSO)

2. billing accuracy

Higher billing accuracy and fewer disputes through intelligent order and invoice validation

3. Improved working capital

Improved working capital and free cash flow through advanced collections and cash application

4. Lower operating costs via automation

Lower operating costs via automation and straight-through processing

5. Reduced revenue leakage

Reduced revenue leakage through continuous anomaly detection and controls

6. Faster cycle times across order management,

Faster cycle times across order management, billing, and cash posting

7. Improved customer experience

Improved customer experience through quicker resolution and proactive communication

8. Stronger governance, audit readiness,

Stronger governance, audit readiness, and compliance

These outcomes enable finance leaders to shift O2C from a transactional function into a strategic engine for liquidity, risk management, and profitable growth.

Why DDC for Procure-to-Pay
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Deep expertise across global P2P operations

 

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Unlock Potential

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Safeguard Business Continuity

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Ai-enabled-p2p

AI-Enabled P2P Services

Transform P2P from a transactional cost center to a strategic engine for margin protection and cash optimization through intelligent automation, advanced analytics, and domain expertise.
  • Intelligent automation for invoice processing
  • Advanced analytics for spend optimization
  • Domain expertise for strategic sourcing

Integrated Framework

DDC Sync™, powered by DDC Evora™, delivers AI-enabled P2P operations with maximum efficiency, accuracy, and compliance.
DDC Sync™

Orchestrates P2P workflows with intelligent document processing and automated routing.

DDC Evora™

AI-driven autonomous invoice processing and exception handling.
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Why Choose DDC for Order-to-Cash?
  • Accelerated cash conversion cycles
  • Improved revenue predictability
  • Lower operational costs
  • Reduced dispute volumes and write-offs
  • Stronger compliance and audit readiness
  • Enhanced customer and stakeholder experience
CASE STUDY

Collections Efficiency Transformation

Driving Over $7.8M in Collections Efficiency

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Client

Global provider of industrial automation, electrical, and MRO products and services.

Solution
  • Time-in-motion study & performance optimization
  • Quality framework & MI dashboard
  • Outreach & payment behavior analysis
  • Debt aging evaluation
  • Training & procedures implementation
Outcomes
  • 100%
    Increase in Outreach Efficiency
  • 250%
    Above PoC Target
  • $7.8M
    In Debt Collected
  • ~80%
    Error Reduction Potential
CASE STUDY

Collections Efficiency Transformation

Driving Over $7.8M in Collections Efficiency

business-meeting

Client

Global provider of industrial automation, electrical, and MRO products and services.

Solution
  • Time-in-motion study & performance optimization
  • Quality framework & MI dashboard
  • Outreach & payment behavior analysis
  • Debt aging evaluation
  • Training & procedures implementation

Outcomes

100

Increase in Outreach Efficiency

250

Above PoC Target

7.8

In Debt Collected

80

Error Reduction Potential

P2P Lifecycle Support

End-to-end services across the complete procure-to-pay cycle
Sourcing & Contract Management
Invoice processing, vendor helpdesk, payments, reporting, period close support
Vendor Master Processing
Billing, invoicing, collections, cash application, dispute resolution, deductions management
Invoice Processing & T&E
Journal processing, account reconciliations, period close, consolidation, audit support
Payment Processing
Budgeting, forecasting, variance analysis, management reporting, actionable insights
Vendor Queries & Helpdesk
Vendor communication, query resolution, dispute management, and relationship management
Reporting & Reconciliations

Spend analytics, compliance reporting, vendor performance tracking, and account reconciliations

Industry-Specific Finance Transformation

Beyond core F&A. Leveraging 35+ years of expertise across industries.
Excellence
Travel & Diversified

Fare Filing, Revenue Accounting
Excellence
Shipping & Logistics

BoL Booking, Tariff Management

Excellence
Insurance

Actuarial, Premium Collections

Value Delivered

Tangible business outcomes
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Cost Reduction

  • Lower invoice processing costs
  • Reduced transaction costs
  • Minimized error-related costs
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Risk & Control

  • Reduced fraud risk
  • Improved vendor data quality
  • Stronger governance & compliance
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Speed & Efficiency

  • Faster invoice approvals
  • Optimized DPO & working capital
  • Improved supplier experience
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Cost Efficiency

  • Lower operating costs
  • Automation standardization
  • Scalable delivery model
Performance

Performance

  • Faster reporting cycles
  • Real-time insights
  • Improved accuracy
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Risk & Compliance

  • Minimized financial leakages
  • Continuous monitoring
  • Enhanced governance
CASE STUDY

Collections Efficiency Transformation
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Client

Global provider of industrial automation, electrical, and MRO products and services.
Solution
  • Time-in-motion study & performance optimization
  • Quality framework & MI dashboard
  • Outreach & payment behavior analysis
  • Debt aging evaluation
  • Training & procedures implementation
Outcomes

Global provider of industrial automation, electrical, and MRO products and services.
  • 100%
    Increase in Outreach Efficiency
  • 250%
    Above PoC Target
  • $7.8M
    In Debt Collected
  • ~80%
    Error Reduction Potential

Our Partners

Transform Your O2C Operations

Move from transactional cost center to strategic engine for margin protection