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Case Study

Standardizing LTL Billing for 99.97% Accuracy and Half the Costs
valley-companies
valley-companies

Summary

The DDC Group improved Valley Companies’ billing accuracy by 14% and cut costs in half over the term of the five-year contract. After seeing these significant improvements, the LTL carrier outsourced its entire billing and rate audit function to The DDC Group, allowing Valley Cartage to see further cost savings, increased productivity, and improved accuracy.

The Background

A third-generation family-owned company, Valley Companies provides asset less-than-truckload (LTL) solutions to service customers’ critical freight needs across the Midwest region and averages a 99 percent on-time delivery record. Its comprehensive network of LTL terminals, supply chain logistics services, and responsive, qualified staff have earned it the Uline and Andersen Windows LTL Carrier of the Year award for many years.

Valley Companies partnered with The DDC Group for a fully customized billing process solution that would allow for long-term cost containment, record-high accuracy, and improved freight billing efficiencies.

The Challenge

Before partnering with The DDC Group, Valley Companies operated at an average 85% accuracy level with a billing system often hampered by technological glitches. The LTL carrier researched other business process outsourcing (BPO) providers to perform its billing function but found none had the LTL industry knowledge of DDC. It leveraged The DDC Group’s impressive client list and full knowledge of the transportation industry for a personalized billing process solution.

The Solution

The DDC Group’s back office experts standardized Valley Companies’s billing and training processes and the measurement of accuracy, establishing best practices and significantly lowering costs. The LTL carrier required a 95% accuracy level, which The DDC Group met and exceeded, averaging 99.97%, and costs were cut in half.
Goals Achieved

Driving Efficiency, Cost Savings, and Streamlined Processes
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Realized record-high efficiency
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Cut costs in half over five years

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Standardized billing & training processes

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Established best practice benchmarks

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Improved billing accuracy rates to 99.97%

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Reduced technological glitches

"DDC provided a way for the company to become more efficient in our overnight billing process at a cost savings. They had an impressive client list and full knowledge of the industry. Our reference check proved to us that DDC would be attentive to our needs, quick to improve, and extremely accurate."

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