Unlocking Value in Underwriting Workflows through Accuracy and Speed

Overview

A global insurance marketplace partnered with The DDC Group (DDC) to strengthen the accuracy, scalability, and compliance of its underwriting documentation processes.

For almost 20 years, DDC has served as an embedded extension of the client’s business, delivering precise data capture solutions that convert unstructured content into structured, compliant information. This partnership has become a foundation of trust, adaptability, and shared success, supporting the client’s ongoing digital transformation.

Extract data accurately from structured and semi structured formats

Scale efficiently during renewal peaks

Integrate seamlessly with Whitespace, Kofax, and internal systems

Comply with GDPR, PCI, and PII requirements

Provide full auditability and confidence in data integrity

DDC combined automation with expert manual validation to deliver a hybrid data capture model capable of managing complex formats with precision. Our multi layered quality control included peer reviews, automated checks, and exception handling within a secure, compliant environment. Continuous communication and governance, including twice weekly operational meetings and monthly performance reviews, ensured full transparency and alignment. This model improved data accuracy, delivered scalability and resilience during peak renewal periods, and maintained the consistency demanded by the insurance market.

Released additional cash flow by finalizing thousands of negative consumption cases with relevant billing

Completed a data cleanse of over 30,000 accounts within a strict timeframe, supporting the client’s smooth system transition.

Cleared metering backlogs to ensure accurate, timely billing.

Improved customer interactions with a new QA form adopted to identify and address trends quickly.

Helped the client’s billing team win their internal Team of the Year award by playing an integral role in their success.

Conducted successful acquisition checks to secure correct tariff arrangements and protect future cash flow.

99.8 percent accuracy across critical fields

More than 120,000 transactions processed annually

Support for more than 300 insurance carriers

24 hour turnaround on standard processing

40 percent reduction in manual rework

100 percent SLA compliance and 9.5 out of 10 client satisfaction

Result

A proven, resilient solution that enhances operational integrity, accelerates premium settlement, and strengthens market confidence, demonstrating how almost two decades of partnership continue to deliver measurable and strategic value.