Branded Multilingual Support
A dedicated team of bilingual agents delivering a branded New Era Cap experience across all European markets, supporting in five key languages. Despite operating as a lean team, they provide a personalized and consistent service that reflects the brand’s identity and values, ensuring every customer interaction is authentic.
Scalable & Agile Operations
The team is highly experienced in managing seasonal peaks and unexpected surges in demand, thanks to scalable resources and agile processes. This adaptability ensures that service leads remain consistently high, even during periods of peaked activity driven by market trends.
Omnichannel Customer Engagement
The team meet the customers where they are, all communications channels are open, email, chat, and social media. Ensuring a consistent, friendly, and brand-aligned experience across every touchpoint.
Performance Excellence & Trustpilot Recognition
The team consistently exceeds service level agreements (SLA’s) and has earned top Trustpilot scores. Their ‘one team’ approach fosters collaboration and accountability, resulting in exceptional service that customers frequently praise in reviews.
A Partnership Built on Trust
This success is rooted in a strong, transparent partnership with New Era Cap By aligning closely with the client’s goals and values, the team delivers meaningful results and supports long-term growth.
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quality across all channels & languages98
Calls answered98
live chats answered
Collections Transformation Delivered in Just Five Weeks
Optimizing Back-Office Operations for a Growing Utilities Provider
