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Case Study

Leveraging Machine Learning to Streamline Freight Billing and Drive Scalability
Estes
Estes.Logo.2023

Summary

The Nation’s largest privately owned freight transportation carrier

Estes Express Lines is ranked no. 6 out of the top 100 for-hire carriers of 2019 by revenue. Backed by nearly 90 years of industry expertise and financial stability, they are a fourth-generation company that recognizes one of its strongest assets is its nationwide team of 18,000 employees.

The Challenge

Balancing Cost Efficiency with Superior Products at Competitive Prices

Estes Express Lines had achieved sustained growth and stability in partnership with The DDC Group. To build on this success, the company sought to implement a cutting-edge solution aimed at enhancing freight billing performance metrics, ensuring continued progress and excellence.

The Solution

For nearly a decade, Estes Express Lines relied on The DDC Group's BPO solutions to drive efficiency. Leveraging this trusted partnership, Estes upgraded its freight billing process by migrating its complex bill of lading (BOL) volume to DDC's machine learning-powered processing software. This advanced solution enabled the Top 10 North American LTL carrier to process over 33,000 bills per night with enhanced accuracy and scalability. As the software continually learns and improves with each BOL, Estes has experienced long-term growth, operational efficiency, and consistent improvement in SLAs.
Goals Achieved

A Successful Partnership and a Streamlined Back Office
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Upgraded client experience
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Elevated operational efficiencies

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Accelerated cash flow with round-the-clock processing

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Long-term cost containment

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Record-high accuracy

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Standardization allowing for quality metrics to be met

"DDC's solution allows us to achieve our goals. We can now do data matching and validation accurately and more timely, and enable our customers' processes and systems to connect seamlessly without any problem."

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