SMC3 Jump Start 2026| The DDC Group

Optimizing Operations Beyond the BOL

For decades, we’ve been the trusted partner for accuracy and reliability in freight bill processing. But we don’t stop there. At DDC, we go Beyond the BOL, delivering innovative solutions that help you streamline operations without disrupting your existing systems.

See firsthand how leading LTL carriers and 3PLs are transforming their operations as we address some of the biggest pain points in the industry:

Slow response times to freight issues
Lack of clear communication across teams
Unreliable service levels impacting customer satisfaction
Rising operational costs

With advanced technologies and smarter workflows, we help your team respond faster, communicate more effectively, and maintain reliable service while keeping costs in check.

Art Zipkin

Chief Growth Officer

Mike Campese

Chief Business Officer
Shipping, Logistics, & Travel

Chad Crotty

Vice President, Sales
Shipping, Logistics, & Travel

Leah Drake

Contact Center Manager
Client Experience

Liz Krewson-Ross

Head of Marketing
Shipping, Logistics, & Travel

Matt Trevalyan

Head of Strategic Partnerships
& Product Owner

Working with DDC during our customer support project's onboarding and implementation phase has been enjoyable and stress-free. Based on our initial experience, we chose to expand the scope of our relationship beyond our original planned levels.

Becoming a consistently performing team in an outsourced environment can be challenging. DDC has not let this become their reality. The team works closely with us, so much so that it feels like one business and one team.

Customer satisfaction has never been more important. I have been working with DDC for years, and I know I can trust them with this piece of my business. DDC’s Customer Care oﬀering empowers us to meet growing customer expectations and build long-term business relationships at scale.

Within the ﬁrst few weeks of go-live, our satisfaction scores went up. These results have improved, and our response rates to queries have also improved. SLAs were being achieved within the ﬁrst two weeks of going live. DDC influenced our end consumers and our whole customer service team.

Beyond the BOL
We Make Freight Flow