Beyond the BOL
We Make Freight Flow
SMC3 Jump Start may be over, but the conversation doesn't have to stop.
If you missed the chance to connect with the DDC team, we're still here to help you optimize your operations.
Optimizing Operations Beyond the BOL
For decades, we’ve been the trusted partner for accuracy and reliability in freight bill processing. But we don’t stop there. At DDC, we go Beyond the BOL, delivering innovative solutions that help you streamline operations without disrupting your existing systems.
See firsthand how leading LTL carriers and 3PLs are transforming their operations as we address some of the biggest pain points in the industry:
- Slow response times to freight issues
- Lack of clear communication across teams
- Unreliable service levels impacting customer satisfaction
- Rising operational costs
With advanced technologies and smarter workflows, we help your team respond faster, communicate more effectively, and maintain reliable service while keeping costs in check.
Freight bill processing is just the beginning.
Whether you connected with us onsite or couldn’t attend, our team is happy to share insights, use cases, and lessons learned from conversations with industry peers at SMC³ Jump Start. Complete the form below and schedule a follow-up discussion with a DDC expert.
Missed Our Session? Catch It on Demand
Back Office Mistakes that Destroy the Customer Experience
Monday, January 26, 2026 | 4:30 PM – 5:15 PM
Back office inefficiencies shouldn't disrupt your freight flow or damage your customer experience. Join DDC’s Mike Campese and Leah Drake to examine how manual processes and reactive problem-solving lead to communication breakdowns and costly delays. We’ll move beyond identifying the hurdles to provide actionable strategies for streamlining your operations.
Why watch? Gain the insights needed to overcome visibility gaps and ensure consistent, high-quality outcomes for your clients.
What Our Clients Say
Working with DDC during our customer support project's onboarding and implementation phase has been enjoyable and stress-free. Based on our initial experience, we chose to expand the scope of our relationship beyond our original planned levels.
Becoming a consistently performing team in an outsourced environment can be challenging. DDC has not let this become their reality. The team works closely with us, so much so that it feels like one business and one team.
Customer satisfaction has never been more important. I have been working with DDC for years, and I know I can trust them with this piece of my business. DDC’s Customer Care offering empowers us to meet growing customer expectations and build long-term business relationships at scale.
Within the first few weeks of go-live, our satisfaction scores went up. These results have improved, and our response rates to queries have also improved. SLAs were being achieved within the first two weeks of going live. DDC influenced our end consumers and our whole customer service team.
Trusted by Leading Shipping and Logistics Companies
