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Media Interview

Unlocking the Power of Innovation in Utilities

Future of Utilities Summit 2025

Complex legacy systems and fragmented processes often cause issues for utilities.

So, where are the biggest opportunities for simplification? And what should utilities focus on when transforming their operations? 

In this Future of Utilities interview, Nathan Jones, Head of Strategy & Partnerships for Energy & Utilities, shares insights from over 20 years of experience, including how to drive transformation without losing sight of the people behind the systems.
Key Topics:
  • Simplification: Modular, cloud-based platforms and streamlined governance
  • AI in Action: Augmenting people, not replacing them
  • Where to Focus: Billing, onboarding, and field operations

“AI should make utilities more human, not less.”
— Nathan Jones

 

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