Workforce Planning In Peak Season | The DDC Group

How to sustain performance through this historic peak season

As the e-commerce boom continues, transportation and logistics providers are wondering how they can best keep up with the peak season surge through concerns of a COVID-19 resurgence.

In this LTL Update, The DDC Group's Donna Kintop sits down with FreightWaves' market analyst Zach Strickland to discuss how companies can maneuver through the pandemic-related red tape of seasonal help and how they can better optimize their current operation in preparation for 2021.

From 200,000 to 9M: Scaling Customer Service for a Global Energy Provider

From 200,000 to 9M: Scaling Customer Service for a Global Energy Provider

Discover how a leading renewable energy provider streamlined operations, expanded globally with multilingual support, and delivered customer-first service excellence at scale.

The Seven AI Imperatives Shaping Energy and Utilities in 2026

The Seven AI Imperatives Shaping Energy and Utilities in 2026

AI is reshaping energy and utilities faster than most organizations can adapt. Learn how the seven structural imperatives turn AI insights into operational impact and stronger customer outcomes.

Back Office Mistakes that Destroy the Customer Experience

Back Office Mistakes that Destroy the Customer Experience

Uncover the hidden back office mistakes that quietly erode customer trust, delay cash flow, and undermine CX. And learn how structural alignment, clean processes, and smart workflows protect retention and revenue.