More than four in five shippers responding to the 2019 Third-Party Logistics study by Penn State and Penske Logistics said external transportation partners - i.e., carriers and 3PLs - help them improve customer service. However, with these companies gaining access to new capabilities and technology that they either cannot afford or can't deploy on their own, what exactly are these carriers and 3PLs investing in?
Transportation companies use business process improvement experts like DDC to enhance their systems.
In a new special report, Inbound Logistics delves into the IT gap in transportation and how carriers and 3PLs invest in new technologies, such as DDC Sync and Auto-Extraction and Structuring, to boost customer satisfaction, increase margins, and free up resources. Download this special report to learn more about the latest developments available for logistics service providers today.
In addition to empowering your shippers, integrating the right technology strategically into your business will equip you with greater control as the licenses uphold standards for you across your distributed channels - such as steps in varying workflows and quality assurance between processes. Your team will also have more time (and money) to focus on core competencies instead of tedious tasks that create bottlenecks and hinder productivity. As a result, You will experience expedited receivables and repeat business.
EXPERT TIP: Read 3 Key Ways to Optimize Your Logistics Customer Experience (CX) with Your Back Office Operations to discover how investing wisely in innovation can unlock your profitability potential.
