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Case Study

Multilingual Customer Support for a Global Fashion Brand

Overview

Since its launch in 2006, this global fashion retailer has established itself as a leader in both women’s and men’s fashion, amassing over 10 million social media followers along the way. To keep pace with their ongoing growth, they sought an outsourcing partner capable of meeting their evolving needs.

Client Needs

The client launched an RFP process to find a supplier capable of meeting their growing customer service needs, particularly in managing peak periods. With ambitious goals and a clear vision for partnership, they sought a provider offering a high-quality, unified approach to support their global markets. That’s where DDC came in. They required an outsourcing partner who could provide both the right talent and cutting-edge technology to deliver exceptional service within budget—while seamlessly accommodating their expanding multilingual operations across an evolving global footprint.

Solution Summary
  • Multilingual support in English, French, German, Spanish, Swedish, and Italian
  • 24/7/364 customer service available in English
  • 12/7/364 multilingual support, ideal for peak seasons
  • Customer service backed by expert BPM solutions
  • Cost-efficient service without sacrificing quality
  • Hybrid model combining nearshore and offshore branches
  • Unified, one-team approach to global service delivery

It's a Success!
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Our nearshore team was consistently ranked as the top-performing team in the customer service landscape
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Achieved an impressively low attrition rate of just 1.4%
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Direct access to our executive team during the buying process, ensuring transparent communication
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Consistently met and exceeded all performance targets

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