Privacy Policy

About this policy

Version 1.0 dated 14/11/24.

The DDC Group (DDC) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we achieve this and includes the information collected when:

• Our website is accessed at www.theddcgroup.com.
• Enquiries about us or our services are made through either our website at www.theddcgroup.com, by telephone or by email
• The online chat function is utilised on our website to communicate with our team of agents
• Whitepaper documents are downloaded from our website
• Positions within the company are applied for
• You or a company you represent, engages with or makes an enquiry to DDC for business services
• You attend events such as exhibitions, business networking, seminars or hospitality

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. It includes personal data that we collect through the use of cookies, information that you give to us either via our website, over the telephone or in person, or submit to us when applying for a position within the company.

By providing your personal data to us, you agree that we can use your personal data in accordance with this policy.

Who are we?

The DDC Group, are a global enterprise comprising of business process solution providers operating in the USA, UK, Europe and Asia.

Our registered addresses are:

DDC will be considered a "data controller" for all personal data submitted to us by individual persons. “DDC” collectively, also refers to its staff, contractors and agents who work for or on behalf of the company.

How do we collect information from you?

We collect information from you:

• By use of cookies when you access our website at www.theddcgroup.com
• When you submit information to us using either:
• Our website contact forms
• Email communications
• Telephone communications
• Online chat function via our website
• In person, for example when providing business cards
• When you submit relevant application data (such as CV's) when applying for positions within the company

What type of information is collected from you?

You will be asked to submit personal information about yourself when you submit requests for information via our website. We will collect this information so we can respond accordingly and fulfil your request for information.

When you make an enquiry, DDC collects the following information:

• Your name
• Your role/position
• Your company name
• Your e-mail address
• Your telephone number

When you access our sites:

There is “Device Information” about your computer hardware and software that is automatically collected by DDC. This information is:

• Device type (e.g. mobile, computer, laptop, tablet)
• Information contained in cookies that have been placed on the device by visiting ddcos.com
• Operating system
• IP address
• Browser type
• Browser information (e.g., type, language, and history)
• Access times
• Referring website addresses

Careers

You may submit your CV if you’re interested in working for us. To do so, please email us at recruitment@theddcgroup.com

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We will use information provided by you to assess your application. We will keep it in our records for 12 months from the date of submission unless you request deletion of your information, or you gain employment with us.

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to assess an application for a position you are applying for within DDC or because it is in our legitimate interests to provide you with either services directly or information about our services you may have enquired about or received from DDC previously.

We require your information to:

• Respond to your requests for information.
• Assess your application for a work placement.

Occasionally, DDC will collaborate with partners and other third parties in respect of providing various services such as joint events and promotions. With your consent, DDC will share certain information provided by you with those third parties, in order that your experience during the attendance of such events is satisfactory.

Examples of information that would be shared under such circumstances would include your contact details and dietary requirements.

Who has access to your information?

DDC as the data controller, will have access to your information.

We will not sell or lease your personal information to third parties. Any personal information we receive from you will be safeguarded under our obligations to current legislation.

You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.

We may share your contact information with third parties as outlined in the section of this policy entitled “How is your information used?”. Whenever we do so, it will only be shared with your prior consent.

How and where do we store your information?

We store your information digitally in several different systems, managed and operated by DDC.

Profiling

We do not undertake automatic profiling processes on information provided to us. Regarding job applications, we may make use of additional information about you that we would source from LinkedIn when it is available, to help us to assess your application effectively.

Your choices

You have a right to request a copy of the personal information that DDC holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: enquiries@theddcgroup.com.

You have the right to withdraw your consent to us using your personal data at any time and also to request that we delete it. We do not keep your personal data for any longer than is necessary considering the reasons outlined in this privacy policy.

Information will be retained for the following periods:

• Website enquiries and requests for information data will be reviewed every 6 months. If no contact has been made in a 6-month period, the data will be deleted.
• Job applications and CVs will be stored for 12 months following the date the job application was received. Should the applicant be successful in applying for the position, the applicant's CV will be retained with their employment records and be retained in line with company policy. Please be aware, DDC may contact an applicant in relation to relevant future employment opportunities within the 12-month period such data is retained for.

Security

Information security and privacy are very important to us, and we will take appropriate measures to safeguard and secure information collected both through our website and other forms of communications with DDC.

Email

From time to time, you may receive email correspondence from us. We take email security and the secure transmission of information in general over this medium, seriously.

To that extent we have produced an email disclaimer which has been published on our corporate website which can be viewed by clicking the following link: https://theddcgroup.com/email-policy/

The link to this policy is transmitted in the footer of all email communications from DDC.

Use of ‘cookies’

Like many other websites, we use cookies. A cookie is a text file that is placed on your device’s storage by a web server which allows the website to recognise you when you visit.

Cookies only collect data about browsing actions and patterns, and aside from your IP address, do not identify you as an individual.

We use cookies for the following purposes:

Performance and analytics: cookies help us analyse how the services are being accessed and used and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email.

We use Universal Analytics (previously known as Google Analytics) to assist with analysing website performance.

You can set your browser to not accept cookies in order to opt out from receiving cookies placed via our website.

Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any information to them.

What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

If any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

For more information, please feel free to contact us at: enquiries@theddcgroup.com.

Changes to this statement

DDC will occasionally update this Privacy Policy without notice. DDC encourages you to periodically review this statement to be informed of how DDC is protecting your information. This policy was last updated in November 2024.

Contact Information

DDC welcomes your comments regarding this Privacy Policy. If you believe that DDC has not adhered to this Privacy Policy, please contact DDC at dpo@theddcgroup.com. We will use reasonable efforts to determine and remedy any problem discovered.