Paradigm Re-drawn
Our Agentic AI platform, DDC EvoraTM, is engineered as a true blend of autonomous reasoning with emotional intelligence to deliver exceptional experiences.
Built on multimodal intelligence and enterprise orchestration, DDC EvoraTM learns from every interaction to help you deliver faster results, maintain consistency across touchpoints, and scale effortlessly as your business grows. DDC EvoraTM helps achieve tangible business value outcomes such as improved efficiency, better decision making and enhanced customer insights.
Autonomous Intelligence. Built for scale.
Agentic AI in CX: An Autonomous Digital Force-multiplier
Based on the principle of “Human-AI Collaboration”, DDC believes in creating a collaborative model to understand nuance and emotion in customer communications, learn from each interaction to improve future responses, and personalize experiences based on customer history and preferences.
DDC EvoraTM :The Dual Intelligence Layer Behind Enterprise Autonomy
DDC EvoraTM platform provides adaptive intelligence and unified customer interactions across contact types, enabling advisors with real-time insights and predictive assistance.
Based on four pillars of Emotional Intelligence
✓ Perception: Detecting emotional cues from text, voice tone, facial expressions, or context.
✓ Interpretation: Understanding the emotional state (e.g., frustration, happiness, confusion).
✓ Context Awareness: Understanding situational factors influencing emotions.
✓ Adaptive Behavior: Acting empathetically while still achieving objectives—modifying tone, language, or actions based on emotional state.
DDC EvoraTM Voice
The Voice Agent
DDC EvoraTM Voice transforms traditional contact centres into intelligent, outcome-driven engagement hubs—where every conversation is natural, contextual, and human-like. It listens, understands, and acts in real time to deliver faster resolutions, higher satisfaction, and measurable business impact.
Why DDC EvoraTM Voice?
DDC EvoraTM Voice helps enterprises deploy intelligent voice agents that autonomously handle inbound and outbound customer interactions across voice and digital channels.
✓ Natural, adaptive, human-like conversations
✓ Autonomous task execution across enterprise systems
✓ Real-time intelligent decisioning that understands intent and detects emotion
✓ Seamless integration with enterprise systems for consistent omnichannel delivery
✓ Empowers live agents with real-time insights, summaries, and next-best-action recommendations with full context transfer
DDC EvoraTM Sentiment
The Speech Sentiment Analytics Agent
DDC EvoraTM Sentiment combines acoustic intelligence—tone, pitch, and stress—with linguistic sentiment and intent detection to reveal the emotional and contextual truth inside every interaction. It enables sharper decisions and more empathetic customer conversations by helping businesses listen, interpret, and act in real time.
Why DDC EvoraTM Sentiment?
✓ Detects tone, stress, emotion, and vocal shifts in tone and rhythm
✓ Precise scoring of linguistic sentiment, emotional polarity and intensity
✓ Multilingual emotional intelligence across regions
✓ Flags emotions live and triggers supervisor alerts or coaching prompts
✓ Trend insights across teams, functions, and moments
✓ Deep behavioral analytics for coaching and performance
Trusted by Enterprises Across Industries
See How DDC EvoraTM Fits Into Your Enterprise
Discover how DDC EvoraTM, powered by Voice Agentic AI and Speech Sentiment Analytics, helps you elevate efficiency, handle complex customer interactions, adapt in real time, and deliver outcomes that scale.