Elevating Customer Service in the Supply Chain

Discover how exceptional customer service builds trust and long-term business relationships. Our 2 024 Customer Service Trends in the Supply Chain report shows enhanced satisfaction boosts lifetime value, with 68% of businesses reporting strong ROI from customer experience investments.

High operating costs for transportation companies may limit new initiatives, but cost-effective solutions like generative AI and outsourcing can greatly improve customer journeys. The DDC Group's Donna Kintop recently joined Transport Topic's Seth Clevenger to discuss customer success strategies and the latest trends in supply chain customer service.

ShipTalkers Podcast: The Automation Advantage in LTL Shipping

Discover how AI and automation are transforming LTL shipping, streamlining operations, and improving customer experience in this insightful ShipTalkers podcast episode featuring Mike Campese of The DDC Group.

Semi-Related Podcast: Driving Change with Michael Campese

Discover why true freight industry transformation requires more than just technology. In this Semi-Related podcast episode, The DDC Group’s Mike Campese reveals how aligning people, process, and platforms drives lasting change in logistics.

Optimizing Back-Office Operations for a Growing Utilities Provider

Discover how our expert utilities support cut case time by 72%, boosted billing accuracy, and enhanced customer interactions—driving efficiency and customer satisfaction for this leading UK energy supplier.

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Elevating Customer Service in the Supply Chain

Check Out Our Latest Resources

ShipTalkers Podcast: The Automation Advantage in LTL Shipping

Semi-Related Podcast: Driving Change with Michael Campese

Optimizing Back-Office Operations for a Growing Utilities Provider

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