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Case Study

Cost Savings, Operational Excellence, and Long-Term Scalability

Summary

By outsourcing their freight billing processes to The DDC Group, TST-CF Express has benefited with a 99.5% accuracy rating and 40% annual cost savings, allowing them to focus on their other business goals.

The Background

TST-CF Express offers unparalleled quality service, customer support, and technology, making the LTL carrier the leading provider of time-sensitive LTL services throughout Canada and through their partnership with Saia LTL Freight, the continental United States. 

The Challenge

Facing rising costs and inefficiencies, TST-CF Express sought a long-term solution through a business process outsourcing (BPO) partnership. With The DDC Group's strong industry reputation and exceptional references for customizable solutions, TST-CF Express chose them as their provider. During onboarding, The DDC Group exceeded expectations by beating the projected SLA rollout timeline and achieving unprecedented accuracy levels for TST-CF Express.

The Solution

A successful BPO partnership with TST has led to a 40% cost savings and improved operational freight billing efficiencies. This allows the carrier to focus on quality service, customer support, operational excellence, and technology, ensuring peace of mind and enhanced performance.
Goals Achieved

Secure data. Smarter decisions. Faster cash flow.
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Robust and reliable data protection
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Enhanced freight bill entry accuracy

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Improved client experience

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Increased visibility for better decision-making

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Faster cash flow with 24/7 processing

"Since we signed the agreement, DDC has been first class, all the way. Accurate billing is imperative to us. We have been very happy with DDC."

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