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Case Study

Boosting Freight Capacity by 25% with Business Process Solutions
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Summary

“With DDC services, we’re moving more tonnage across our dock daily and loading trucks hours earlier, including some same-day transfers. The significant performance improvements we’ve seen in our internal business processes since adopting DDC's services have helped us provide a better level of service to our customers. In the end, we also wind up with a business that's generating a greater yield,” said Patrick Pacelli, Senior Vice President of Operations & Revenue Generation at Pace Motor Lines.

The Background

Pace Motor Lines is a third generation, 50-year-old, family-owned transportation and logistics services provider. The company provides daily overnight LTL, final mile, and truckload service for shippers of consumer goods, food, and beverages, building products, printed material, and machinery. From its headquarters in Stratford, Connecticut, the carrier serves all points in Connecticut, Rhode Island, Massachusetts, and the New York and New Jersey metropolitan area. Pace also specializes in import and export services at piers and airports and has warehousing and distribution capabilities at its 210,000-sq ft facility.

The Challenge

Amid a challenging workforce hiring market, Pace Motor Lines faced the need to find qualified people to handle its freight processing and billing functions. Having spent considerably on advertising and working with placement agencies without any success, the company sought a different means of meeting its business process needs.

The Solution

Pace Motor Lines is utilizing The DDC Group's business process outsourcing services to manage freight bills and audit shipper invoices

With remote access to freight pick-up data uploaded by drivers through a mobile imaging platform, The DDC Group begins processing freight data long before the driver returns to the terminal. Additionally, The DDC Group manages freight bill auditing and data entry directly within the carrier’s Transportation Management System. The consistency of the The DDC Group team has been instrumental in maintaining and exceeding accuracy standards.
Goals Achieved

Optimizing Freight Operations for Speed, Accuracy, and Efficiency
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Increased next-day freight capacity by 20-25% through earlier access to accurate shipment data, ensuring faster and more efficient operations.
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Enhanced dock productivity with reduced downtime, as staff receive destination details earlier, enabling quicker and more organized loading processes.
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Achieved nearly 100% freight bill accuracy, resulting in faster billing, shorter payment cycles, and improved cash flow.

From the start, we had confidence in DDC, something that’s very important to us as a family-owned business. The higher standard also instills greater confidence in our customers, which leads to other opportunities so there’s value from a business development standpoint as well.

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