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Case Study

Streamlining LTL Freight Billing with Process Optimization
mme-logo
Midwest Motors Express Logo

Summary

Midwest Motor Express (MME) has strategically implemented key process improvements, enabling the transportation provider to achieve its operational goals while ensuring long-term business success and efficiency.

The Background

Established in 1918, MME is a leading less-than-truckload (LTL) carrier with a strong presence across the Midwest and Great Northwest. Headquartered in Bismarck, North Dakota, MME operates 32 service centers across 16 states, supported by a team of 800 dedicated employees. Through strategic marketing partnerships and industry alliances, MME, along with its international logistics division, MME Global Lines, offers seamless, reliable shipping solutions worldwide. Serving regions including the U.S., Canada, Europe, Asia, and the Pacific Rim, MME ensures efficient global logistics with a commitment to excellence.

The Challenge

Midwest Motor Express struggled with a familiar challenge: inconsistent production capacity. The competitive hiring landscape, fueled by the Bakken oil boom, led to slower output, increased errors, and escalating labor costs. To overcome these hurdles, MME required a reliable and efficient solution to stabilize its workforce and optimize production.

The Solution

The DDC Group quickly recognized the similarities between MME's dilemma and that of other carriers, and used its expertise and intelligence in the digitization, capture, and processing of bills of lading, invoices, and other critical documents for the transportation industry to streamline MME’s billing process. The LTL carrier has since seen continued success and enhanced back office productivity.
Goals Achieved
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Strengthened back office processes

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Reduced operational costs

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Heightened accuracy & efficiency

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Enabled scalable operations

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Positioned MME for sustained growth

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Strengthened production capacity

"DDC provided a one-source solution to these challenges. Their industry references are impressive, but most importantly, they are providing a service that is delivered with greater accuracy and less expense than we could achieve internally."

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