<img alt="" src="https://secure.hiss3lark.com/186653.png" style="display:none;">
Skip to content
Contact Us
Case Study

Midwest Motor Express:
Traded Operational Challenges for Successful Performance Metrics
mme-logo
mme-logo

Summary

MME has aggressively positioned itself for sustained growth by making discernible process changes, allowing the transportation provider to meet their processing goals and maintain optimal business health.

The Background

Founded in 1918, less-than-truckload (LTL) carrier Midwest Motor Express (MME) now has 800 employees at 32 service centers in 16 states in the Midwest and Great Northwest. Through marketing partnerships and industry alliances, Bismarck, N.D.-based MME, and its international logistics division, MME Global Lines, provide seamless shipping around the globe, including the U.S., Canada, Europe, Asia, and the Pacific Rim.

The Challenge

Midwest Motor Express faced a common staffing issue: unreliable production capacity. The competitive hiring market, driven by the Bakken oil exploration boom, resulted in slow output, costly errors, and rising wages. MME needed a stable solution to address its employment and production challenges efficiently.

The Solution

The DDC Group quickly recognized the similarities between MME's dilemma and that of other carriers, and used its expertise and intelligence in the digitization, capture, and processing of bills of lading, invoices, and other critical documents for the transportation industry to streamline MME’s billing process. The LTL carrier has since seen continued success and enhanced back office productivity.

DDC provided a one-source solution to these challenges. Their industry references are impressive, but most importantly, they are providing a service that is delivered with greater accuracy and less expense than we could achieve internally.

Goals Achieved
check-purple-icon

Strengthened back office processes

check-purple-icon

Reduced operational costs

check-purple-icon

Heightened accuracy & efficiency

check-purple-icon

Enabled scalable operations

check-purple-icon

Positioned MME for sustained growth

check-purple-icon

Strengthened production capacity

Case Studies

Utilites – Business Energy & Water Supply

The client is a well-established business energy and water supplier who also supplies new connections to commercial projects. They are focused on customer service and understand that while their business clients have many day-to-day challenges, their utility supply should not be one of them. Throw in great value through multi-utility discounts; they are shaking up the UK business energy market.
Read More

Utilities - Energy Provider

Due to rapid growth, the client faced a significant backlog of cases. This situation necessitated additional support and the expertise of an experienced UK team to manage the existing backlog and handle new customer cases effectively.
Read More

Global Transport & Logistics Provider: Preparing a World-Leading Freight Forwarder for Post-Brexit Customs Brokerage Success

One of the worlds largest and highest performing global transport and logistics providers needed help preparing for and succeeding through Brexit.
Read More

How Can We Help You?

Get in touch to learn how we can support your success.