<img alt="" src="https://secure.hiss3lark.com/186653.png" style="display:none;">
Skip to content
Contact Us
Case Study

Advanced Data Capture for a Financial Services Provider

Overview

Our clients are on a mission to make Britain better off, by offering everyone a pension plan that is right for their individual needs. With low, all-inclusive and transparent fees they offer an online service with the option to access a dedicated pension advisor at any time.

Client Needs

With the client looking to substantially increase their new customer acquisitions and continuing to support their existing customer base, they required a service provider that could meet their growing demand, be flexible, and improve their overall processing turnaround time. It was key to find a provider who could grow alongside their ambitions and had an established reputation within the marketplace. Looking to outsource non-core activities, it was important to identify a provider that could provide a multi-service offering and with the ability to introduce technology to drive future efficiencies to support their long-term goals.

The DDC Group were chosen as a trusted partner that could overcome these challenges by exceeding their expectations and delivering against their current and future requirements.

Solution Summary
  • Customized our Data Capture solution and integrated it to the clients' CRM

  • Implemented a highly skilled offshore team supported by UK management
  • Received a range of images which were indexed, validated and QC

  • Processed within 48 hours per the SLA

Key Success Points

99

ACCURACY Delivered

80

Faster turnaround time
check-icon--white
Enabled quick adaptability in a fast-paced environment
check-icon--white
Ensured consistent quality every time

Discover More Case Studies

Collections Transformation Delivered in Just Five Weeks

The DDC Group transformed a multinational organization's collections process, recovering $7.8 million in just five weeks through structured governance and data-driven strategies.
Read More

Optimizing Back-Office Operations for a Growing Utilities Provider

Discover how our expert utilities support cut case time by 72%, boosted billing accuracy, and enhanced customer interactions—driving efficiency and customer satisfaction for this leading UK energy supplier.
Read More

Streamlining Customer Support for a Leading Renewable Energy Provider

Streamline your customer support with our multi-service solutions, reducing backlogs and improving satisfaction for leading renewable energy providers. Discover how we can help you succeed.
Read More

How Can We Help You?

Get in touch to learn how we can support your success.