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Case Study

Advanced Data Capture for a Financial Services Provider

Overview

Our clients are on a mission to make Britain better off, by offering everyone a pension plan that is right for their individual needs. With low, all-inclusive and transparent fees they offer an online service with the option to access a dedicated pension advisor at any time.

Client Needs

With the client looking to substantially increase their new customer acquisitions and continuing to support their existing customer base, they required a service provider that could meet their growing demand, be flexible, and improve their overall processing turnaround time. It was key to find a provider who could grow alongside their ambitions and had an established reputation within the marketplace. Looking to outsource non-core activities, it was important to identify a provider that could provide a multi-service offering and with the ability to introduce technology to drive future efficiencies to support their long-term goals.

The DDC Group were chosen as a trusted partner that could overcome these challenges by exceeding their expectations and delivering against their current and future requirements.

Solution Summary
  • Customized our Data Capture solution and integrated it to the clients' CRM

  • Implemented a highly skilled offshore team supported by UK management
  • Received a range of images which were indexed, validated and QC

  • Processed within 48 hours per the SLA

Key Success Points

99

ACCURACY Delivered

80

Faster turnaround time
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Enabled quick adaptability in a fast-paced environment
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Ensured consistent quality every time

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