Driving Growth with Data for a Global Automotive Leader

The data management team in Serbia plays a vital role, consisting of highly skilled data analysts embedded directly within the client’s operational environment. They specialize in conducting in-depth data investigations to resolve complex issues while delivering tailored solutions to enhance processes and drive operational efficiency. Beyond their core responsibilities, the team is dedicated to continuous improvement, identifying opportunities for automation, workflow optimization, and implementing best practices. With expertise in data analysis and Structured Query Language, this team delivers impactful, results-driven solutions for every challenge.

The data team efficiently handles query requests across all business areas, including dealer networks, headquarters, customer service centers, and independent retailers. Leveraging CRM databases, they manage a high volume of queries within the client’s environment while processing extensive data from fleet services, aftersales, and financial sources—achieving impressive speeds of over 80 leads per hour. The team also responds to customer and depot inquiries on topics such as ownership and registration changes, services, stolen or written-off vehicles, and GDPR requests. They also conduct Mystery Shopper exercises, providing valuable insights to help the business assess and improve the quality of goods and services delivered to customers.

The Serbia-based Center of Excellence is dedicated to managing all Power BI needs. This centralized team provides end-to-end report delivery and expert consulting for complex development challenges. Working directly with client-provided datasets and specifications, they specialize in prototyping, designing, developing, and publishing Power BI reports to drive business insights. Their expertise includes building robust Power BI data models, implementing best practices for report creation and visualization, and ensuring security in reports and dashboards. Additionally, they collaborate closely with Subject Matter Experts to gather business requirements, ensuring analytics and reporting solutions are aligned with organizational goals.