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Case Study

Driving Growth with Data for a Global Automotive Leader

Overview

The client, a globally recognized automotive group known for its diverse portfolio of brands and commitment to sustainability, sought to enhance its data capabilities to support strategic growth. With a forward-thinking approach and a strong focus on operational agility, the client turned to The DDC Group to streamline data management, improve reporting accuracy, and unlock actionable insights across the business. 
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Client Needs

The client faced significant challenges with fragmented reporting. Multiple departments had developed their reports using inconsistent data sources, formats, and methodologies. This lack of standardization resulted in inefficiencies, confusion, and a significant time burden on internal teams. Additionally, the client needed to manage high volumes of customer and operational data while ensuring compliance and service quality.

With a growing demand for automation, workflow optimization, and real-time insights, the client sought to expand their partnership with The DDC Group, leveraging our technical expertise and flexible, cost-effective service delivery across global locations.

Our Solution Summary

Partnered since 2019, The DDC Group has been a strategic partner, delivering a hybrid service model across Serbia and the Philippines. Our tailored solutions addressed the client’s needs across three core areas:
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Centre of Excellence
Power BI & Business Intelligence
Location: Serbia

  • Established a centralized team of Power BI experts to design, develop, and publish reports.
  • Build secure, scalable data models and dashboards aligned with business goals.
  • Collaborated with Subject Matter Experts to ensure insights were relevant and actionable.
  • Delivered real-time, user-friendly visualizations that empowered smarter decision-making.
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Data Management
& Analysis
Location: Serbia

  • Embedded data analysts conducted deep investigations to resolve complex queries.
  • Streamlined processes through automation and workflow optimization.
  • Delivered outcome-driven solutions using advanced SQL and data analysis techniques.
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Query Management
& Customer Support
Location: Philippines

  • Managed over 80 leads per hour across CRM systems, covering fleet, aftersales, and finance data.
  • Handled a wide range of customer and depot queries, including GDPR, ownership, and service issues.
  • Conducted Mystery Shopper exercises to evaluate and enhance service quality.

Key Success Points
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£100,000 in internal cost savings within the first six months of the Centre of Excellence
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45% reduction in data handling time, boosting operational efficiency
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Enhanced visibility into sales, after-sales, and customer engagement
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Improved compliance tracking and regulatory reporting
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Delivered a flexible, cost-effective dual-location service model
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Created a scalable foundation for continuous improvement and innovation
Parttnership
A Partnership Built on Trust and Performance

This long-standing partnership is built on collaboration, transparency, and shared objectives. The DDC Group continues to adapt to the client’s evolving needs, delivering measurable value through innovation, precision, and a deep understanding of the business.

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