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Authentic Customer Support for Shipping and Logistics

Streamlined Customer Service, Tailored for Your Business

DDC’s Customer Experience solutions offer scalable, omnichannel support across voice, email, text, and live chat platforms in over 30 languages. Our comprehensive services include handling product and service inquiries, shipment requests, order tracking, appointment scheduling, POD retrieval, complaint resolution, technical support, field guidance, internal sales support, business development, and portfolio management.

Curious about how we deliver exceptional service? Listen to a real customer service call from one of our expert agents here.

Ready to Unlock Valuable Insights?

The Automation Advantage in LTL Shipping

Discover how AI and automation are transforming LTL shipping, streamlining operations, and improving customer experience in this insightful ShipTalkers podcast episode featuring Mike Campese of The DDC Group.
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Driving Change with Michael Campese

Discover why true freight industry transformation requires more than just technology. In this Semi-Related podcast episode, The DDC Group’s Mike Campese reveals how aligning people, process, and platforms drives lasting change in logistics.
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Optimizing Back-Office Operations for a Growing Utilities Provider

Discover how our expert utilities support cut case time by 72%, boosted billing accuracy, and enhanced customer interactions—driving efficiency and customer satisfaction for this leading UK energy supplier.
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