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Authentic Customer Support for Shipping and Logistics

Streamlined Customer Service, Tailored for Your Business

DDC’s Customer Experience solutions offer scalable, omnichannel support across voice, email, text, and live chat platforms in over 30 languages. Our comprehensive services include handling product and service inquiries, shipment requests, order tracking, appointment scheduling, POD retrieval, complaint resolution, technical support, field guidance, internal sales support, business development, and portfolio management.

Curious about how we deliver exceptional service? Listen to a real customer service call from one of our expert agents here.

Ready to Unlock Valuable Insights?

Unlocking the Power of Innovation in Utilities

Discover how utilities can simplify operations, harness AI, and improve customer experience. Nathan Jones of The DDC Group shares expert insights in this Future of Utilities interview.
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The Automation Advantage in LTL Shipping

Discover how AI and automation are transforming LTL shipping, streamlining operations, and improving customer experience in this insightful ShipTalkers podcast episode featuring Mike Campese of The DDC Group.
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Driving Change with Michael Campese

Discover why true freight industry transformation requires more than just technology. In this Semi-Related podcast episode, The DDC Group’s Mike Campese reveals how aligning people, process, and platforms drives lasting change in logistics.
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