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MEDIA INTERVIEW

Drilling Deep: Pros and Cons of Outsourcing Customer Service

Raise Your Expectations

In its commitment to providing world-class customer service, The Custom Companies recently augmented its CX capabilities with The DDC Group.

Joe Klikas, Chief Experience Officer at The Custom Companies, along with Madison Conway, Global Marketing Director at The DDC Group, recently sat down with John Kingston to discuss.

Check Out Our Latest Resources

ShipTalkers Podcast: The Automation Advantage in LTL Shipping

Discover how AI and automation are transforming LTL shipping, streamlining operations, and improving customer experience in this insightful ShipTalkers podcast episode featuring Mike Campese of The DDC Group.
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Semi-Related Podcast: Driving Change with Michael Campese

Discover why true freight industry transformation requires more than just technology. In this Semi-Related podcast episode, The DDC Group’s Mike Campese reveals how aligning people, process, and platforms drives lasting change in logistics.
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Optimizing Back-Office Operations for a Growing Utilities Provider

Discover how our expert utilities support cut case time by 72%, boosted billing accuracy, and enhanced customer interactions—driving efficiency and customer satisfaction for this leading UK energy supplier.
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