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MEDIA INTERVIEW

Drilling Deep: Pros and Cons of Outsourcing Customer Service

Raise Your Expectations

In its commitment to providing world-class customer service, The Custom Companies recently augmented its CX capabilities with The DDC Group.

Joe Klikas, Chief Experience Officer at The Custom Companies, along with Madison Conway, Global Marketing Director at The DDC Group, recently sat down with John Kingston to discuss.

Check Out Our Latest Resources
From 200,000 to 9M: Scaling Customer Service for a Global Energy Provider

From 200,000 to 9M: Scaling Customer Service for a Global Energy Provider

Discover how a leading renewable energy provider streamlined operations, expanded globally with multilingual support, and delivered customer-first service excellence at scale.
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The Seven AI Imperatives Shaping Energy and Utilities in 2026

The Seven AI Imperatives Shaping Energy and Utilities in 2026

AI is reshaping energy and utilities faster than most organizations can adapt. Learn how the seven structural imperatives turn AI insights into operational impact and stronger customer outcomes.
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Back Office Mistakes that Destroy the Customer Experience

Back Office Mistakes that Destroy the Customer Experience

Uncover the hidden back office mistakes that quietly erode customer trust, delay cash flow, and undermine CX. And learn how structural alignment, clean processes, and smart workflows protect retention and revenue.
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