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MEDIA INTERVIEW

Drilling Deep: Pros and Cons of Outsourcing Customer Service

Raise Your Expectations

In its commitment to providing world-class customer service, The Custom Companies recently augmented its CX capabilities with The DDC Group.

Joe Klikas, Chief Experience Officer at The Custom Companies, along with Madison Conway, Global Marketing Director at The DDC Group, recently sat down with John Kingston to discuss.

Check Out Our Latest Resources
7 AI Imperatives Retailers Must Address to Compete

7 AI Imperatives Retailers Must Address to Compete

Explore how retailers are using AI to improve operational agility, optimize decision-making, and build more resilient, high-performing retail models.
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7 Structural AI Imperatives Shaping Energy and Utilities

7 Structural AI Imperatives Shaping Energy and Utilities

Discover how AI is transforming the energy and utilities sector through smarter operations, faster decisions, and improved customer experiences.
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Driving Predictable Cash Flow Through Structured Early-Stage Collections

Driving Predictable Cash Flow Through Structured Early-Stage Collections

GLS US improved cash flow by partnering with The DDC Group to implement structured early-stage collections, reducing Days Sales Outstanding from mid-30s to 24.
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