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MEDIA INTERVIEW

Drilling Deep: Pros and Cons of Outsourcing Customer Service

Raise Your Expectations

In its commitment to providing world-class customer service, The Custom Companies recently augmented its CX capabilities with The DDC Group.

Joe Klikas, Chief Experience Officer at The Custom Companies, along with Madison Conway, Global Marketing Director at The DDC Group, recently sat down with John Kingston to discuss.

Check Out Our Latest Resources
Designing & Operating a Growth-Ready Customer Care Model

Designing & Operating a Growth-Ready Customer Care Model

Discover how The DDC Group designed a customer care model, to boost satisfaction, reduce complaints, and enable growth-ready service for a fast-growing UK broadband provider.
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From Delayed Freight Data to Operational Intelligence

From Delayed Freight Data to Operational Intelligence

When freight data arrives late, decisions lag. See how The Custom Companies used DDC Sync® Capture to access BOL data 6 hours faster and improve execution.
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Enhancing Parcel & Freight Efficiency with DDC Sync®

Enhancing Parcel & Freight Efficiency with DDC Sync®

Discover how a leading delivery provider used DDC Sync® Capture to enable real-time shipment data capture, improving efficiency, customer service, and cash flow.
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