Order Fulfillment & Returns
We actively support the complex world of order fulfillment and returns with real-time data insight and communication services for customers and support workers, ensuring an effective process at each stage of the order’s lifecycle.
Customer Support
Our award-winning customer service teams support international retailers across various markets. Our global service centers ensure customers receive a tailored and relevant experience, covering multiple channels including email, instant messaging, voice, and beyond.
Sales & Retention
We recognize the importance of sales and customer retention in business success. Our expert agents are ready to grow your customer base with lead qualification, portfolio management, cross-selling, upselling, price quoting, CRM updates, and account nurturing.
Market Insights
We provide extensive data capture services that are supplemented by our knowledge-based technology. Our solutions enable our clients to analyze and monitor retail markets quickly and at scale.
Consumer Finance
As payment options multiply, customers have more choices than ever before to get the products they love. We support payment systems and financial service providers in communicating with retailers and consumers, as well as supporting back office processes.
Data Content Creation
Our multilingual data experts create accurate and compliant product content that is required to display products online. This is done across several international markets and languages, covering product descriptions, measurements, nutritional information, and much more.
Data Management
We specialize in processing and cleansing customer data to ensure accurate records throughout their journey, addressing queries regarding customer data, and enhancing the customer experience from start to finish. Unlocking actionable insights from complex data landscapes is at the heart of what we do.
Customer Engagement
Through our custom-built software, app creation tools, and a supplemental team of customer specialists, we deliver multimedia engagement campaigns and connected customer experiences that drive brand loyalty.
Multilingual Services
We offer multilingual services that break down language barriers and create localized communication with your customers in over 30 languages. Our focus is on delivering quality, relevance, and exceptional service worldwide.
CASE STUDY
Fashion Retailer
A renowned global headwear and apparel brand sought an outsourced partner to handle spikes in demand for multilingual customer support.
Transitioning to DDC’s customer service model enabled a centralized customer service team to efficiently manage contact across five markets. This freed account managers to focus on core activities, fostering brand consistency and quality service.
Results:
- 99% quality across all channels and languages
- 98% calls answered
- 98% live chats answered
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The Future of Retail in 2024
Retail, a sector that has always been on the move, is about to undergo even more significant changes. Explore how these developments could impact customer service and outsourcing.
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Addressing the Disconnect Between In-Store and Contact Center Customer Service in Retail
Significant gaps often exist between the in-store service and that offered via contact centers, as they are often considered two very separate functions.
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Handling Complaints: The Key to CX Success
Complaints are important — they give you a second chance to retain and develop a loyal customer. However, handling complaints well and consistently can be challenging.
