Working with DDC during our customer support project's onboarding and implementation phase has been enjoyable and stress-free. Based on our initial experience, we chose to expand the scope of our relationship beyond our original planned levels.

Becoming a consistently performing team in an outsourced environment can be challenging. DDC has not let this become their reality. The team works closely with us, so much so that it feels like one business and one team.

Customer satisfaction has never been more important. I have been working with DDC for years, and I know I can trust them with this piece of my business. DDC’s Customer Care offering empowers us to meet growing customer expectations and build long-term business relationships at scale.

Within the first few weeks of go-live, our satisfaction scores went up! These results have improved, and our response rates to queries have also improved. SLAs were being achieved within the first two weeks of going live. DDC influenced our end consumers and our whole customer service team.