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Case Study

Tackling Turnover and Cutting Costs with Freight Billing Solutions
RIST-Transport
RIST-Transport

Summary

By partnering with The DDC Group to streamline their freight billing process, RIST Transport Ltd. reduced annual costs by 40% and successfully refocused on their core business priorities.

The Background

RIST Transport Ltd., part of the Wadhams family of companies, provides exceptional truckload, less-than-truckload, and brokerage services with a steadfast commitment to quality. Serving the Midwest, Northeast, and Mid-Atlantic regions, RIST excels in building lasting partnerships and simplifying even the most complex transportation needs. As a family-owned and operated business, RIST blends professional expertise with a personal touch, delivering customized logistics solutions and unmatched customer service.

The Challenge

Struggling with high employee turnover and inefficiencies in freight billing, RIST sought a solution to improve accuracy and cut costs. After exploring outsourcing options, they chose to partner with The DDC Group, a trusted leader in business process outsourcing for carriers across the U.S. and Canada. DDC implemented a strategic rollout plan, addressing inefficiencies and streamlining RIST's operations to deliver greater accuracy and faster turnaround times.

The Solution

RIST Transport Ltd.’s partnership with The DDC Group has proven highly successful. By outsourcing their freight billing operations to this trusted back-office provider, the carrier has significantly reduced the stress and costs associated with employee turnover and training. This strategic move has allowed RIST to refocus on core priorities, while also achieving notable operational efficiencies. Most impressively, the company has reported a 40% reduction in annual costs since implementing this solution.
Goals Achieved

Streamlined Processes, Cost Savings, and Improved Client Experience
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Significant cost savings

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Improved accuracy of bill entry process

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Enhanced client experience

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Standardization allows for quality metrics to be met

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Adaptability to meet the individual business needs

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Cost containment

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