<img alt="" src="https://secure.hiss3lark.com/186653.png" style="display:none;">
Skip to content
Contact Us
Case Study

Tackling Turnover and Cutting Costs with Freight Billing Solutions
RIST-Transport
RIST-Transport

Summary

By partnering with The DDC Group to streamline their freight billing process, RIST Transport Ltd. reduced annual costs by 40% and successfully refocused on their core business priorities.

The Background

RIST Transport Ltd., part of the Wadhams family of companies, provides exceptional truckload, less-than-truckload, and brokerage services with a steadfast commitment to quality. Serving the Midwest, Northeast, and Mid-Atlantic regions, RIST excels in building lasting partnerships and simplifying even the most complex transportation needs. As a family-owned and operated business, RIST blends professional expertise with a personal touch, delivering customized logistics solutions and unmatched customer service.

The Challenge

Struggling with high employee turnover and inefficiencies in freight billing, RIST sought a solution to improve accuracy and cut costs. After exploring outsourcing options, they chose to partner with The DDC Group, a trusted leader in business process outsourcing for carriers across the U.S. and Canada. DDC implemented a strategic rollout plan, addressing inefficiencies and streamlining RIST's operations to deliver greater accuracy and faster turnaround times.

The Solution

RIST Transport Ltd.’s partnership with The DDC Group has proven highly successful. By outsourcing their freight billing operations to this trusted back-office provider, the carrier has significantly reduced the stress and costs associated with employee turnover and training. This strategic move has allowed RIST to refocus on core priorities, while also achieving notable operational efficiencies. Most impressively, the company has reported a 40% reduction in annual costs since implementing this solution.
Goals Achieved

Streamlined Processes, Cost Savings, and Improved Client Experience
check-purple-icon

Significant cost savings

check-purple-icon

Improved accuracy of bill entry process

check-purple-icon

Enhanced client experience

check-purple-icon

Standardization allows for quality metrics to be met

check-purple-icon

Adaptability to meet the individual business needs

check-purple-icon

Cost containment

Discover More Case Studies
Driving Predictable Cash Flow Through Structured Early-Stage Collections

Driving Predictable Cash Flow Through Structured Early-Stage Collections

GLS US improved cash flow by partnering with The DDC Group to implement structured early-stage collections, reducing Days Sales Outstanding from mid-30s to 24.
Read More
Designing & Operating a Growth-Ready Customer Care Model

Designing & Operating a Growth-Ready Customer Care Model

Discover how The DDC Group designed a customer care model, to boost satisfaction, reduce complaints, and enable growth-ready service for a fast-growing UK broadband provider.
Read More
From Delayed Freight Data to Operational Intelligence

From Delayed Freight Data to Operational Intelligence

When freight data arrives late, decisions lag. See how The Custom Companies used DDC Sync® Capture to access BOL data 6 hours faster and improve execution.
Read More

How Can We Help You?

Get in touch to learn how we can support your success.