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Case Study

Multilingual Data Expertise Expands PR Outreach

Overview

The client is a leading PR software and services provider specializing in comprehensive communication solutions. They empower their customers to effectively reach, target, engage, and measure their audiences across all channels.

Client Needs

The client faced the complex task of expanding and verifying their contact database through desk-based research and outbound customer communication. This required engaging with contacts via email and voice channels in German, which the client believed would be “practically impossible” to achieve at the required quality. Adding to the challenge, additional languages, including Arabic, were to be incorporated as the project progressed.

The client partnered with DDC to take full advantage of our robust multilingual expertise. We swiftly assembled a team of highly qualified, degree-educated professionals, equipped with the initiative and expertise needed to meet the highest quality standards.

Outsourcing to DDC allowed the client to effectively tackle language and quality challenges, ensuring the project was completed efficiently and to exceptional standards. Even as the scope grew to incorporate additional languages, the results remained seamless and reliable.

Our Solution Summary
  • Handled outbound customer contact via calls, webchat and email
  • Represented the clients company values and brand ethos throughout the customer experience
  • Entire service delivered in German, English and Arabic
  • Transparent and ongoing communication with direct access to the whole team for effective collaboration
  • Fast and flexible implementation process with ongoing adaptation to suit the requirement in real time
  • Provided insight based on the information gathered within the omnichannel customer service software

Key Success Points

23800

Profiles Spanning German and Arabic Audiences

2000

Service lines expanded, adding languages and improving customer service
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Data ACCURACY AND QUALITY CONSISTENTLY MET THE AGREED SERVICE LEVEL
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The team's expertise and communication were key to delivering a successful project

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