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Case Study

Enhancing Parcel & Freight Efficiency with DDC Sync
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Summary

In the fast-paced world of logistics, staying competitive demands constant innovation and optimization. Mountain Valley Express, a trusted leader renowned for its customer-focused approach and creative solutions, identified an opportunity to enhance its operations. To better serve its clients, the company set out to streamline its processes by optimizing data capture, ensuring greater efficiency and reliability in meeting transportation and logistics needs.

By partnering with The DDC Group, Mountain Valley successfully streamlined numerous workflows into one single efficient process and gained faster access to data resulting in more accurate and quicker billing and collections.

The Background

Mountain Valley Express is a leader in providing creative solutions with customer service as a priority to meet their customers' transportation and logistics needs.  With years of experience, a dedicated staff, and up-to-date technology, Mountain Valley has an extensive profile of services readily available that include warehousing and distribution, full truckloads, less-than-truckloads, custom invoicing and auditing, optimization and engineering solutions, and packaging and shipping supplies.

Mountain Valley needed a sustainable and scalable option to increase operational efficiency, including improving line haul planning and streamlining workflows. Having already successfully partnered with The DDC Group for Freight Billing and Customer Care, expanding their service agreement to include DDC Sync was a natural next step.

“We are continually looking for innovative solutions so we can provide our customers with the highest quality service. Capturing BOL information with DDC Sync the minute it’s in the drivers’ hands is a clear example of an innovative tool that is not only good for us but for our customers as well,” said Mountain Valley's COO.

The Challenge

Mountain Valley Express is a regional carrier, and what drives value to their customers is being next-day, so minutes matter. They needed a quicker way for data to be visible for better time management and planning. During the launch of DDC Sync, an additional need for parcel/label scanning was also identified. This would allow Mountain Valley to streamline its process by only using one application to capture freight and parcel shipments.

To achieve their goals, Mountain Valley Express prioritized:
  • Long-term cost containment
  • Consolidation of multiple workflows into a single workflow
  • Guaranteed accuracy
  • Real-time access to shipment data

The Solution

The DDC Group customized DDC Sync to meet Mountain Valley's unique requirements, enhancing the application to process both freight and parcel shipments. This adaptation resulted in a more advanced and tailored solution designed specifically for their needs. Leveraging intuitive data capture technology, DDC Sync digitizes freight bills at the point of collection, complete with driver GPS tagging to ensure accurate and reliable tracking information.

Faster access to data and insights through the DDC Sync portal enhances operational efficiency in numerous ways, unlocking a wide range of benefits, including:
  • Faster decision making
  • Improved workforce allotment
  • Optimized load planning/cross dock operations
  • Improved driver efficiency
  • Increased customer satisfaction and visibility
  • Streamlined multiple workflows into a one workflow

With DDC Sync, Mountain Valley Express streamlined numerous workflows into a single efficient process. Additionally, the projected 6-week rollout period was shortened to 4 weeks.

Beyond the improved visibility and efficient line haul planning, Mountain Valley also moved its billing window up by several hours, expediting their accounts receivable process and cashflow.
Goals Achieved

Streamlined Shipping with Faster Data Access and Improved Efficiency

With DDC Sync, Mountain Valley will no longer need to wait until the driver arrives at the destination to get important shipment information, ensuring customer satisfaction moving forward.
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99.5% acceptance rate 
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100% driver adoption 

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Faster access to data

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Improved time in transit

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Streamlined workflows

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Accelerated collections

Having instant shipment data with DDC Sync allows us to make better advanced scheduling decisions, often resulting in cutting hours out of our linehaul schedule.

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