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Case Study

Maximizing Data Processing and Cost Savings in Water

Summary

The DDC Group partnered with a large water supplier to deliver an innovative digital mailroom solution that met key objectives while achieving significant cost-saving efficiencies. By combining industry expertise, intelligent technology, and skilled resources, DDC ensured the solution exceeded expectations through a consultative and tailored approach.

Client Needs

As a major water supplier serving over 2.1 million households, the client sought an outsourcing partner to manage their payment processing. This included receiving, handling, and scanning incoming paper payment documents, along with related paperwork such as remittances and miscellaneous mail. With an estimated volume of 10,000 incoming envelopes per month, all documents needed to be processed on the same day they were received.

Solution Summary
  • Implemented an advanced solution to automate data capture for payment and remittance documentation.
  • Efficiently processed various receipt types with integrated Transaction Balancing and Reject Correction modules for improved accuracy and auditing.
  • Enforced validation checks to prevent processing of batches with unresolved discrepancies.
  • Ensured compliance with legislation requiring payment-related correspondence to be addressed within 12 hours.
  • Sorted, scanned, and securely transmitted inbound correspondence via SFTP by 12:00 PM daily to meet mandated deadlines.

Key Success Points
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Maximized efficiency without quality loss
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Ensured secure data processing at all times
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Delivered major cost savings quickly
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Achieved All Time-sensitive targets

"It is critical to the success of our business and our relationship with our customers that financial and non-financial information is transmitted securely and safely to our business."

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