RPG Programming and IBM i Support: What You Should Know

In today's ever-evolving technological landscape, maintaining your IBM i system is crucial for business continuity and growth. Highly regarded for its reliability and security, AS400 (now IBM i) remains a cherished technology. However, with RPG programming becoming a niche skill, maintaining in-house RPG programming teams — and, by extension, IBM i systems — has become increasingly costly and challenging. 

Outsourcing IBM i support can significantly enhance operational efficiency, but choosing the right partner is crucial for success. This article will explore key factors to consider, ensuring that you choose a partner that aligns with your company's specific needs. 

Understanding Your Company’s Needs  

Before you search for an IBM i support partner, it’s important to take a step back and assess your company’s unique requirements. Consider the specific challenges you face and what you hope to achieve through outsourcing your RPG programming. Are you looking for ongoing maintenance, immediate support, or a combination of both? Understanding these factors will help you outline the scope of services you need. 

Next, evaluate your internal team's capabilities. Are your current IT staff capable of managing specific functions, or would outsourcing fully alleviate their responsibilities related to the IBM i system? By assessing your needs and limitations, you can gain a clearer understanding of what you require from a support partner. 

Finally, consider your company's long-term goals. Factors like growth, scalability, and efficiency improvements should influence your decision-making process. Choosing a partner who understands your business objectives and can adapt to your evolving needs is essential for fostering a productive and reliable relationship. 

Prioritizing Customer Service and Clear Communication  

When seeking IBM i support, prioritize customer service and clear communication. A provider focused on customer satisfaction will solve immediate issues and build a strategic partnership. Evaluate potential partners on their responsiveness and how they handle client relationships. Ask about their support processes and how they manage customer inquiries. Reliable providers should demonstrate proactive communication and clear pathways for escalating issues. 

Effective communication includes defining methods for reporting issues, tracking progress, and receiving updates. Discuss your preferences for communication—whether through email, phone calls, or a dedicated portal. A provider that accommodates your preferences ensures timely updates on any ongoing issues or changes in your support structure. Regularly scheduled meetings or updates can inform you of performance metrics and system health. 

Evaluating Reputation and Company Longevity  

The reputation and longevity of an RPG programming support team can significantly impact service quality. Companies with several years in business often have extensive experience and established best practices. Research providers to understand their history and stability and look for those with a positive, long-term presence in the industry. This stability reduces the risk of sudden business closures, ensuring continuous support. 

Additionally, review testimonials, case studies, and online reviews to gauge vendors' performance. Pay attention to positive and negative feedback to get a balanced view of their strengths and weaknesses. Consistently positive reviews indicate a reliable and effective support structure. A strong relationship with your outsourcing partner can ease tensions during challenging times and boost overall productivity. 

Screening and Technical Proficiency of Outsourced Staff 

The expertise of the personnel handling your RPG programming is crucial for the partnership's success. Ensure that the provider conducts thorough vetting processes for their staff, including background checks, skill assessments, and relevant certifications. A competent support team should possess in-depth knowledge of the IBM i platform and its associated technologies. Inquire about the qualifications and experiences of the personnel assigned to your account to gauge their capability in effectively resolving your organization's challenges. 

Additionally, evaluate the provider’s technical expertise, particularly with IBM i, which require specialized skills for optimal maintenance and support. Ask about the types of services they offer, such as system administration, performance tuning, backup and recovery, and software updates. Ensure the provider can manage all technical challenges, from routine maintenance to unexpected crises. Consider if they have experience working with businesses in your industry, as familiarity with your specific operational needs can greatly enhance the quality of service. 

Security, Compliance, and Ongoing Training 

In an era of rampant data breaches and cyber threats, ensuring your IBM i support provider prioritizes security is non-negotiable. Assess the provider’s approach to security, including their protocols for data safeguarding, encryption, access controls, and regular audits. Inquire about their compliance with industry standards and regulations like GDPR or PCI-DSS, demonstrating their commitment to data security and best practices. 

Additionally, understand how the provider handles incident response and recovery; a solid plan can mitigate damages and restore operations quickly. It’s also important to consider if the provider offers ongoing training for their staff. As the technology landscape evolves, a company that invests in continuous education for its employees is more likely to stay up to date with the latest trends and solutions, reflecting positively on its ability to serve your organization effectively. 

Flexible and Comprehensive IBM i Support Services 

Your organization's needs will evolve, so it's essential to choose an IBM i support provider that offers flexibility and a wide range of services. Look for a partner who can scale resources up or down based on your requirements and assist with future developments like migrations or upgrades. A provider covering system monitoring, incident management, backup services, and potentially training or consulting will save you time and resources by being a single, reliable point of contact. This comprehensive and adaptable approach will ensure operational efficiency and long-term success. 

Conclusion 

With so many options, finding the right IBM i support partner can be daunting. Remember, thorough research can simplify the process. Evaluate your priorities, conduct due diligence, and communicate your expectations. A reliable ally can alleviate stress and lead to a successful partnership. 

At The DDC Group, we recognize the challenges you face. Our RPG programming team possesses the expertise and experience to address your needs effectively. We prioritize customer satisfaction and ensure the seamless operation of your IBM i system. If you're ready to explore how our services can benefit your organization, don’t hesitate to reach out. We're here to help you excel in the intricate landscape of technology and logistics.