The DDC Group Becomes Certified Partner of Kraken Technologies to Provide Reliable, High-Quality Results Worldwide.
The DDC Group, a tech-led business process management (BPM) company, has been selected as an accredited partner in the Kraken BPO Partner Program, bringing together a network of trusted BPOs to scale quality and speed while delivering consistent, high-performance outcomes for Kraken clients worldwide.
Kraken’s BPO Partner Program (KBPP) provides clients with confidence when choosing a customer operations partner, ensuring they can scale their operations seamlessly with teams who deeply understand the Kraken Operating System.
Built on shared values, collaboration, and a commitment to excellence, the program supports sustainable growth for both clients and partners. KBPP enables Kraken and its partners to deliver world-class customer service with consistency, quality, and scalability.
The launch of the Kraken BPO Partner Program marks an exciting new chapter for us,” said Anja Langer Jacquin, Head of Kraken Experience and Executive General Manager at Kraken. “Alongside partners like DDC, we’re building a trusted global network to deliver world-class customer operations, drive transformation, and power the energy transition."
This program is built on a foundation of trust, experience, and proven results. Partners are carefully selected based on their ability to meet Kraken’s assessment criteria, their track record of delivery, and their readiness to hit the ground running. The DDC Group’s inclusion in this program is a testament to its dedication to operational excellence and client success.
“This partnership is about excellence at every level,” said Yvez McKenzie, The DDC Group’s Head of Customer Operations. “Our teams have lived and breathed the Kraken model for nine years. Now, embedding that expertise directly into the heart of new client operations.”
As part of the certification process, all partners, including The DDC Group, are rigorously trained in the Kraken Operating Model. This ensures that every partner is equipped to uphold Kraken’s high standards of care, deliver exceptional customer service, and integrate seamlessly into client operations. The program’s focus on embedding energy specialists into company cultures further enhances its ability to drive faster migrations and scalable growth.
For more information about Kraken’s BPO Partner Program, click here. To discover more about The DDC Group and its industry expertise, click here.
For media inquiries, please contact sabrina.williams@theddcgroup.com.
