2023 Customer Service Trends in the Supply Chain

Explore Customer Service Trends and Challenges

The DDC Group conducted a comprehensive survey across organizations in the supply chain to explore the current state of customer service and its future direction. In this report, you'll find:

• Insights into customer service gaps and strategies to close them
• The top customer service challenges faced by supply chain professionals
• Plans companies are implementing to enhance customer service
• And more

Actionable takeaways based on the survey findings are provided to help you refine your customer service strategy.