Services
Back Office Solutions

Freight Billing

Responsible for 30% of all LTL bills of lading in North America, DDC FPO’s freight billing experts serve in dedicated teams to capture and process bill of lading data.

Freight Rate Auditing

DDC’s freight back office experts examine, adjust and verify carrier rates for accuracy after the bill entry process is complete to ensure successful invoicing.

Customs Brokerage Processing

Our multilingual Customs Brokerage Processing experts maintain best-in-class service for partners, amid fluctuating shipment volumes and global trade developments.

POD Processing

Secure and agile Proof of Delivery processing and image retrieval. Maintain visibility and keep the most valuable information at your fingertips.
Front Office Solutions

Carrier Onboarding

A resource-efficient, scalable and fully customizable approach to securing new shipping partners for your carrier network.

Customer Care

Transform your customer service operation into a long-term relationship-builder with multilingual, omnichannel communication.

Track & Trace

Our customizable Track & Trace programs are designed to achieve true visibility and help you fulfill your promises to your shippers.
Technology Solutions

Auto-Extraction & Structuring

Leveraging artificial intelligence, Auto-Extraction & Structuring automatically extracts raw data and transforms it into actionable information in real time.

DDC Sync

An intelligent enterprise solution that connects people, processes, and technology so your freight operations can work in harmony.

IT Outsourcing

Software programming, application development, and more — our capabilities can boost your performance while shrinking your overhead.

RPG Programming

Our RPG Programming services deliver essential skills and expertise, enabling you to migrate, maintain, enhance, and innovate your AS400/IBM iSeries system.
About
About Us

DDC FPO is a strategic business process outsourcing (BPO) partner that enables clients to focus on core competencies and achieve their goals. Learn more about DDC.
Locations

Propelled by evolving client needs and market demands, our reach has transcended borders into new territories over the past three decades.
Resources
Industry Resources

Business Process Insights Blog

Check out the most recent resources on business management and operational insights

Case Studies

Real-life examples of how DDC FPO’s business process excellence keeps our partners moving.
Helpful Guides

Guide to International Shipping & Customs Brokerage Processing

What is international shipment processing, and what should you look for in a customs brokerage processing partner?

Post-Brexit Solutions for Transport & Logistics

We’re enabling post-Brexit success for freight companies. Learn how our multilingual Customs Brokerage Processing services can support your organisation.

History & Overview of Freight Billing

A resource-efficient, scalable and fully customizable approach to securing new shipping partners for your carrier network.

BOL Calculator

Obtain a new level of visibility into your back office with this quick and easy-to-use Price-per-BOL Calculator.

Auditing Freight Rates 101

In today's complex logistics environment, freight rate auditing is an essential part of business.

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2023 Customer Service Trends in the Supply Chain

By The DDC Group

2023 Customer Service Trends in the Supply Chain

May 3, 2023, 8:56:00 PM Customer Experience

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Blog Topics

Back Office
Customer Experience
Data & Analytics
Shipping & Logistics
Technology & Automation

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