Discover how exceptional customer service builds trust and long-term business relationships. Our 2024 Customer Service Trends in the Supply Chain report shows enhanced satisfaction boosts lifetime value, with 68% of businesses reporting strong ROI from customer experience investments.
High operating costs for transportation companies may limit new initiatives, but cost-effective solutions like generative AI and outsourcing can greatly improve customer journeys. DDC's Donna Kintop recently joined Transport Topic's Seth Clevenger to discuss customer success strategies and the latest trends in supply chain customer service.
