Customer Lifecycle
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Strategic Inbound and Outbound Support
Rapid Response Time
With 24/7/365 availability and utilization of proven best practices to achieve highly efficient resolution, DDC has the skills, processes and technology needed to quickly and effectively respond to inquiries in a way that strengthens your brand and retains customers.
Overcome Borders
Expand your reach and embrace customers in new territories. DDC’s multilingual staff is proficient in over 30 languages and is able to deliver your service in the language you need and the channels you need it in - Voice, text, chat, email, social media and more.
Long-Term Cost Containment
Protect your margins against wage inflation, rising healthcare premiums, insurance coverage mandates, expensive training programs, expanding technology and equipment requirements and increasing employer taxes. DDC absorbs these costs and guarantees SLAs at locked-in rates.
Reliable Business Continuity
Despite global trade turmoil, natural disasters, pandemics, political uncertainty and other unforeseen external market forces, DDC’s robust business continuity plan leverages redundancy and years of business process management experience to prevent service outages and uphold high quality performance.
“DDC provided a one-source solution to our challenges. Their industry references are impressive, but most importantly, they are providing a service that is delivered with greater accuracy and less expense than we could achieve internally.”
Midwest Motor ExpressIndustry-leading Service and Support
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Industry-leading Service and Support
DDC is a strategic partner that you can rely on to achieve your goals.
From discovery through testing, onboarding, training, implementation, rollout and beyond, you’ll have a dedicated team assigned to your program. Your team will use a highly personalized approach to identify and customize the best solutions for your specific needs.
Performance Protection:
To achieve and uphold financial and operational excellence for our clients, DDC delivers performance-based service level agreements (SLAs) at locked-in rates for long-term cost containment. As the market becomes volatile or unforeseen circumstances arise, your service with DDC is safeguarded.
As a DDC partner, you’ll benefit from:
Transparent and constant
communication with your DDC team
Proactive risk mitigation
Expert guidance based on
data and experience
Customized capacity forecasting
per client SLAs
Robust, secure network
data infrastructure
Powerful tech stack to promote
interoperability and system functionality
TRUSTED BY WORLD-LEADING BRANDS
