Outsource Accelerator ranks two The DDC Group business units in prestigious OA500 and Global Outsourcing (BPO) Index ahead of company rebrand.
April 7, 2025 // Evergreen, Colorado – The DDC Group, a premier tech-led business process management (BPM) company, has been recognized in Outsource Accelerator’s 2025 OA500 and Global Outsourcing Index.
From an analysis of over 3,500 firms, 500 were chosen for exceptional contributions to the global outsourcing industry over the last 12 months, across over 20 objective performance metrics.
“We are pleased to be ranked on this year’s Outsource Accelerator OA500,” said The DDC Group’s CEO, Nimesh Akhauri. “Our history and pivotal customer relationships have provided us the ability to perform at the elite level, allowing us to better serve the needs of our customers and their industries.”
This year’s unveiling of the OA500 brought dramatic transformations to the BPO and BPM industries shaped by artificial intelligence, automation, and the evolution of distributed workforces. The DDC Group is spearheading these changes by evolving legacy product and service portfolio to become a strategic enabler of digital transformation.
To create the index, Outsource Accelerator aggregates, researches, and annotates over 3,500 BPOs worldwide using objective scoring and weighting methodology to rank by prominence. The primary measures fall under two categories – footprint and quality.
Through its recently announced transformation, The DDC Group is concentrating on deep domain experience – with experts in concentrated business units designed around client needs - and advanced technology that leverages the power of data and AI. Delivering an elevated approach to supporting businesses through an increase in subject matter experts.
“The standards of performance continue to rise with the evolution of new technologies, of which The DDC Group is at the forefront,” said Akhauri. “We look forward to helping shape the next generation of business processes with our tech-led solutions for businesses across industries and around the globe.”
This ranking secures The DDC Group’s place as an industry leader in BPM, through unparalleled service in geographic reach, key performance metrics, and vertical diversification. The DDC Group aims to pioneer advancements across diverse markets, adapting proactively to evolving landscapes and maintaining its position as a trusted partner in success.
The business units of The DDC Group ranked in the index include the newly transformed Shipping, Logistics, & Travel; Energy & Utilities; and Retail, Automotive, & Diversified business units, formerly known as “DDC Freight Process Outsourcing” and “DDC Outsourcing Solutions.” The company debuted a single brand identity for all DDC business units on March 18, 2025. To explore more of The DDC Group, its solutions, or product offerings, visit theddcgroup.com.
Founded in 2016, Outsource Accelerator (OA) bridges global BPO providers with businesses through comprehensive advisory, implementation, and co-management services to facilitate successful outsourcing partnerships. The OA platform now features over 6,000 articles, 500+ podcast episodes, a YouTube channel, and a comprehensive directory with 4,000+ outsourcing firms. To learn more, visit outsourceaccelerator.com.
The DDC Group is a Business Process Management (BPM) company serving clients in the shipping and logistics, energy and utilities, banking and finance, retail and e-commerce, healthcare, and insurance industries. Through a combination of advanced technologies that leverage machine-learning, data and insights, and specialized domain expertise, The DDC Group partners with clients to help optimize business operations and achieve outstanding business outcomes. To learn more, visit theddcgroup.com.
For media inquiries, please contact Sabrina Williams at sabrina.williams@theddcgroup.com.