Josh Minor, a Business Systems Analyst, joined the DDC family in 2006 and has been an indispensable part of DDC's continued success and evolution.
In honor of his 15th year with the company, Josh recently sat down with us to share his insight into his experience working for DDC, the evolution of his role and the company, and the advice he gives to those looking to work with a BPO provider.
DDC has changed drastically. Over the years, we became less siloed, more unified, and better connected. All of these changes have allowed us to continue to deliver the best service to our clients.
As we grew into a global company, my role also began to change. We needed more efficient ways of conducting business - such as the dashboards we've built for the Client Account Management team. Instead of having to keep up with multiple spreadsheets, the new dashboards provide our teams with the right data and information that each individual needs at a glance.
When I would sit on calls with our project managers, I learned about the processes that needed to be put in place and the programs we needed to build. My role grew into what it is today. I help develop the strategies and applications required to automate what would otherwise be impossible to do manually. My goal is to streamline the processes while increasing efficiency.
Microsoft Power BI allows us to connect data sources, visualize the data, determine what is important to us, and share that information with everyone. When we first moved to Microsoft Power BI, it was intimidating, but my experience building databases helped me quickly learn the program. And after lots of studying and a proctored exam, I passed the certification exam.
When we check a project on our list, I get an incredible feeling of accomplishment. While brainstorming and developing possible solutions is exciting, nothing is better than accomplishing a goal.
I'm most proud of my involvement in DDC's onboarding process development and the fact much of it is still relevant nearly a decade later.
My favorite things about working at DDC are our team and the positive work environment. I don't think there is a better group of people. Each person contributes to our success, and our leadership recognizes it.
The most memorable thing about working at DDC is our team get-togethers – whether it’s our potluck lunches, Christmas dinners, holiday contests, or birthday celebrations, or any other team gathering. I'm lucky to work with some awesome and talented people!
Not only are we encouraged to find non-profit initiatives in our own communities and get involved, but DDC also has a strong sense of social responsibility. DDC has done many amazing things from building schools and hospitals in rural communities to activating clean water and electricity systems in remote areas, and to delivering personal protective equipment (PPE) to truck drivers during the pandemic.
The people! Our leadership and employees are experienced, knowledgeable, and incredibly dedicated to our industry. The work we do allows our clients to focus on bigger and better things.
Our first-class solutions are time-tested and trusted by companies worldwide. I'd strongly suggest reading some of what our customers have to say about our partnerships.