FREQUENTLY ASKED QUESTIONS about Business Process Outsourcing

WHAT DOES DDC STAND FOR?

Direct Data Capture (DDC) Although this is a real throwback to when we started 30 years ago. Now, The DDC group does so much more than Data Capture. You can read more abouot our services here

WHAT IS THE DIFFERENCE BETWEEN OUTSOURCING AND OFFSHORING?

Outsourcing is when you hire an outside vendor, agency, consultancy firm, etc. to perform certain non-core functions of your business (e.g. billing, AP/AR, Call Center, HR, etc.). Outsourcing functions can be done locally or across the globe.

Offshoring is the process of moving those functions mentioned above to an offshore location. This is done for many reasons, but some of the main reasons are for cost savings, hours of operation, or because the Offshore provider specialises in that particular function.

WHERE ARE DDC’S FACILITIES LOCATED?

We have offices and production facilities in:

Batangas, Leyte & Manila in the Philippines

Kiev, Ukraine

Oss, Netherlands

Worksop, UK

Manchester, UK

Sarajevo, Bosnia

New York, New York, USA

Lakeland, Florida, USA

Atlanta, Georgia, USA

Denver, Colorado, USA

WHAT INFORMATION WOULD WE NEED TO PROVIDE IN ORDER FOR DDC TO PROVIDE A PROPOSAL?

Because of the complexities associated with outsourcing certain back-office functions, ideally, our team would like to go through a period of discovery and testing to ensure we have looked at all the necessary information prior to providing a quote.

HOW DOES THE PROCESS OF OUTSOURCING WORK?

Because of the complexities associated with outsourcing certain back-office functions, ideally, our team would like to go through a period of discovery and testing to ensure we have looked at all the necessary information prior to providing a quote.

HOW MUCH SAVINGS IS INVOLVED WHEN GOING THIS ROUTE?

By simply moving the work offshore, we have seen clients save anywhere from 25%-60% in a side by side cost comparison. This doesn’t include the money saved with improvements in accuracy, efficiency, and streamlining processes and freeing up internal resources.