The client

Brown Transfer Company, founded in 1925, is the premier regional provider of consistently reliable trucking services. Terminals are strategically located to provide customers with consistent, dependable service. Brown Transfer Company has built a reputation for being one of the best LTL carriers in the Midwest. DDC FPO helped Brown to streamline data entry and focus on providing fantastic LTL service.

 

The challenge

Brown Transfer Company was suffering from what other large logistics providers face in data entry: high turnover rate, decentralized organization, expensive monitoring and other inefficiencies. BTC’s Trevor Aden, Director of Business Development, said: “Operationally, we wanted to get the bills in as quickly as possible: scanned, entered and not worrying about LTL transportation.”

“Operationally, we wanted to get the bills in as quickly as possible: scanned, entered and not worrying about LTL transportation.”

The solution

Aden added, “We spoke with peers and partners in the industry that we respect and quickly realized that DDC was the best option.” DDC FPO improved the overall efficiency of BTC through highly efficient digitizing, capturing and processing bills of lading, invoices and other critical documents for companies across the global freight industries.

Benefits

  • Fully & Semi-Automated
  • Automated Programs
  • Improved Accuracy Of Bill Entry Process
  • Standardization That Allows
    For Quality Metrics To Be Met
  • Adaptability To Meet
    The Individual Needs Of Your Business
  • Enhanced Client Experience
  • Cost Containment

Summary

DDC FPO is now part of the Brown success story, keying 5,800 bills per week for the carrier at an average 98% accuracy rate. Brown has seen huge improvements in data entry efficiency since bringing on DDC FPO.

For the whole of the company, business is completed much, much quicker,” Aden explained. “At the end of the day, instead of worrying about bills, we are focused on our core business